Оксана

First nameOksana
Family nameTkachenko
Telephone[відкрити контакти](див. вище в блоці «контактна інформація»))
E-mai [відкрити контакти](див. вище в блоці «контактна інформація»)

Personal Data
Date of Birth08/23/1994
Place of BirthCherkassy, Ukraine
NationalityUkrainian

GenderFemale

Marital StatusMarried

Education:

2001-2011Specialized school № 28, Cherkassy

2011-2015Cherkassy, Cherkassy State Technological University Specialty - management of tourist development

2015-2017Cherkassy, Cherkassy State Technological University
Specialty- Tourism by type, Master's Degree(with honours)

Additional Education: 3 month - «Tour guides courses»;
6 month - «Translation courses guides»;

Job Experience:

August 2022- present time
Senior Cabin crew
Sky Up Airlines
Responsibilities:
• Ensured the highest standards of passenger safety and security in compliance with aviation regulations and company policies.
• Led and supervised cabin crew teams during flights, delegating duties and monitoring performance.
• Conducted pre-flight briefings and coordinated onboard operations to ensure efficient service delivery.
• Provided exceptional customer service, addressing passenger needs and resolving issues professionally.
• Managed emergency situations and administered first aid when required.
• Performed safety demonstrations and ensured compliance with safety procedures throughout the flight.
• Trained, mentored, and supported new cabin crew members to maintain service excellence.
• Handled onboard documentation, reports, and communication with the flight deck and ground staff.
• Monitored cabin standards, cleanliness, and catering requirements to ensure a premium passenger experience.
• Assisted in conflict resolution and managed challenging passenger situations calmly and effectively.

June 2021 -August 2022
Cabin crew
Sky Up Airlines
Responsibilities:
• Personal manager of the owner of the company and his family;
• maintaining customer service standards;
• undertaking administrative tasks;
• delivering prompt, professional solutions for customer inquiries;
• working to meet immediate goals of customer interaction;
• representing the opinions and suggestions of the customers to the company so the company has feedback from its customers;
• suggesting improvements to customer service to higher management and staff
• implementing improvements to customer service
• dealing with enquiries, complaints and emergencies;
• monitor maintenance requests and execute service calls promptly and professionally;
• complete tasks in a prompt and professional manner;
• communicate with, listen and respond to co-workers and customers;
• be available for after-hours maintenance service as needed.

August 2020- May 2021
Service manager
Tsarsky City Resort
Responsibilities:
• Personal manager of the owner of the company and his family;
• maintaining customer service standards;
• undertaking administrative tasks;
• delivering prompt, professional solutions for customer inquiries;
• working to meet immediate goals of customer interaction;
• representing the opinions and suggestions of the customers to the company so the company has feedback from its customers;
• suggesting improvements to customer service to higher management and staff
• implementing improvements to customer service
• dealing with enquiries, complaints and emergencies;
• monitor maintenance requests and execute service calls promptly and professionally;
• complete tasks in a prompt and professional manner;
• communicate with, listen and respond to co-workers and customers;
• be available for after-hours maintenance service as needed.

May 2018 – August 2020 Cabin Crew Member
Ukraine International Airlines
Responsibilities:

• greeting passengers as they board and exit the plane;
• showing passengers to their seats and providing special attention to certain pas- sengers, such as the elderly or disabled ;
• checking the condition and provision of emergency equipment and information for passengers ;
• demonstrating emergency equipment and safety procedures ;
• administering first aid ;
• dealing with emergencies ;
• serving meals and refreshments;
• selling duty-free commercial goods and pursuing sales targets

November 2017 – May 2018 Receptionist
CMS Cameron McKenna
Responsibilities:

• Greeting clients and visitors and answering visitor inquiries;
• Answering and routing incoming calls on a multi-line telephone system;
• Scheduling and routing clients;
• Maintaining and scheduling conference rooms;
• Maintaining the waiting area, lobby or other public areas;
• Serving coffee or tea to guests;
• Ordering supplies;
• Scanning, photocopying, faxing and filing documents;
• Collecting and routing mail and hand-delivered packages;
• Verifying employee identification and issuing visitor passes.

April 2017-October 2017 Receptionint
Hyatt Regency Kiev5*
Responsibilities:
• handle guest check-ins and check-out appropriately;
• manage accurate accounting of all rooms;
• take reservation over the telephone, through emails and in person;
• dealing with special requests from guests;
• resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service;
• contact housekeeping and maintenance departments when a problem is reported;
• balance cash at the end of the shift and generate accounting reports for the benefits of the next shift.

October 2016-April 2017 Shift leader front desk
Hotel Ramada encore Kiev 4*
Responsibilities:
• ensure Outstanding customer care at all times;
• supervise daily shift process ensuring all team members adhere to standard operating procedures;
• train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation;
• resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service;
• allocate rooms to expected arrivals after checking the guests preferences and special requests;
• build strong relationships and liaise with all other department's especially housekeeping, reservations etc;

October 2015-October 2016 Reseptionist
Hotel Ramada encore Kiev 4*
Responsibilities:
• dealing with bookings by phone,e-mail,letter,fax or face-to-face;
• completing procedures when guests arrive and leave;
• choosing roms and handing out keys;
• preparing bills and taking payments;
• taking and passing on messages to guests;
• dealing with special requests from guests(like booking theatre tickets or storing valuable items);
• answering questions about what the hotel offers and surrounding area;
• dealing with complaints or problems.

April 2015 - September 2015 Guest Relations in Turkey
Otel Mirada del mar 5 *
Responsibilities:
• organization receiving and accommodating guests;
• maintain database of hotel guests in the system elektra v4;
• cooperation with partners and customers of the hotel, business correspondence, negotiating, handling of complaints of guests;
• checking internet site Tophotels.ru

April 2014 - September 2014 Guest Relations in Turkey
Otel Mirada del mar 5 *
Responsibilities:
• organization receiving and accommodating guests;
• maintain database of hotel guests in the system elektra v4;
• cooperation with partners and customers of the hotel, business correspondence, negotiating, handling of complaints of guests;
• checking internet site tophotels.ru

April 2013 - August 2013
Animator in Turkey,Hotel Porrto Azzurro Delta 5*
Responsibilities:
• organization of sports and recreational activities, responsible for morning exer- cises, aerobics, training in pools and the sea, outdoor games, sports competitions and holidays;

Special Skills

LanguagesEnglish – fluent Russian – fluent Ukrainian - fluent French- beginner Turkish-good

Computer SkillsMicrosoft Office,,Microsoft Exel,Opera (hotel) programm)
Interpersonal SkillsExcellent communication skills • Leadership • Teamwork and collaboration • Problem-solving • Conflict resolution • Adaptability • Emotional intelligence • Time management • Organizational skills • Ability to work under pressure

TraitsResponsible • Proactive • Adaptable • Detail-oriented • Organized • Reliable • Positive attitude • Empathetic • Resilient • Quick learner

Sport ActivitiesFitness,volleyball, boxing