Dmytro

Trust & Safety Operations Specialist
SHIFT LEAD · QC MANAGER

4+ years in Trust & Safety: live-content moderation, shift
management, QA analytics, incident investigations, moderator
onboarding and operational process optimization.

EXPERIENCE

Trust & Safety Operations Specialist 12.2021 – Present
NDA (IT Company) · Remote
· Shift Lead: team management, workload distribution and task prioritization
DMYTRO · Live-stream moderation; decisions in critical cases (adult, violations, shutdown)
BANKIVSKIY · L2 support: identifying, describing and reporting admin panel bugs via Jira
· Investigations: handling non-standard cases, analyzing system behavior
CONTACT · QC analysis: 360 moderator evaluation, error pattern detection, QA digests
· Building QA digests, providing structured feedback and recommendations
PHONE
· Onboarding new moderators: training sessions, calibrations, documentation
[відкрити контакти](див. вище в блоці «контактна інформація»)
· Cross-functional collaboration with QA, CSM and product teams
EMAIL
[відкрити контакти](див. вище в блоці «контактна інформація») KEY COMPETENCIES
LOCATION
Content Moderation & Trust & Safety
Kyiv, Ukraine
· Deep understanding of platform policies; hands-on live-content moderation
WORK FORMAT
Remote · Final decisions on complex cases (adult content, violations, high-risk streams)
· Fast situational assessment and action under uncertainty
SKILLS
Incident Handling & Investigations
Content Moderation Trust & Safety
· Investigating non-standard cases and bugs; identifying root causes
Incident Handling Investigations · Analyzing system behavior and forming conclusions for follow-up decisions
· Working with edge-case scenarios where no obvious solution exists
QA & QC Data Analytics
Analytical Thinking & Data-driven Approach
Team Leadership Decision-Making · Working with moderator statistics: efficiency, accuracy, workload
Process Optimization Onboarding · Conducting 360-analysis, identifying error patterns and behavioral trends
· Decision-making based on data rather than intuition
Documentation
Quality Assurance (QA) & Performance Analysis
· Evaluating moderator quality, providing structured feedback and recommendations
EDUCATION
· Building QA digests and identifying weak points within the team
Odessa Law Academy · Quality control of decisions made across the entire moderation team
Law — 081
Leadership & Team Coordination
2016 – 2021
· Shift Lead: team coordination, priority distribution and task management
· Supporting moderators in complex cases; owning team results
· Onboarding, training sessions and calibrations for new team members
Decision-Making in Critical Situations
· Fast, informed decisions in high-risk cases (shutdown, shadow ban, age verification)
· Balancing platform policies, risk exposure and business logic
Process Optimization & Documentation
· Describing and systematizing processes in Notion and Confluence
· Updating internal documentation and improving existing workflows

TOOLS & PLATFORMS

DataGrip GBQ Jira
Working with databases, Data analysis, Creating & tracking bugs,
querying & data analysis case checks & reporting tasks & investigations

Confluence Notion Tableau
Creating & updating Structuring processes, Data visualization,
process documentation writing guides & articles dashboards & metrics