Patrick

PINNICK PATRICK

Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: Pat3601

PROFILE

Client-oriented individual with strong communication skills and over a year of customer support
and administrative experience. Skilled in handling customer inquiries, maintaining accurate
records, and working with CRM systems. Reliable, responsible and adaptable, with the ability to
remain calm under pressure and deliver excellent service in remote environments.

CORE SKILLS

• Customer communication: Native English Speaker(C1-C2), clear written and verbal
interaction
• CRM systems: Experience updating records, verifying data quality, and organizing
workflows using customer support platforms
• Order coordination: Experience assisting with product inquiries, returns, and exchanges
• Numeracy: Able to calculate discounts, surcharges, and refunds accurately
• Remote work: Organized, self-motivated, and comfortable working independently
• Customer focus: Patient, attentive, and committed to resolving issues efficiently

EXPERIENCE

ELD HUB | June 2025 – May 2026

Administrative Assistant

• Maintained and updated company databases with accurate customer information.
• Entered, organized, and verified large amounts of data daily.
• Supported client records management and ensured smooth follow-up processes.
• Checked information quality and corrected inconsistencies or errors.

MIKEL OIL AND GAS LIMITED | Feb 2022 – March 2023

Customer Support & Data Management (Intern)

• Assisted in managing customer and asset databases, ensuring accuracy and consistency.
• Supported client communication by preparing structured reports and maintaining
organized records.
• Applied Microsoft Excel to track service requests, schedules, and performance indicators.
• Coordinated with team members to ensure timely responses and smooth client service
operations.
• Helped customers with inquiries and ensured proper follow-up.
EDUCATION

B.Sc. Petroleum Engineering — Kharkiv Polytechnic Institute, Kharkiv (2016–2020)

ADDITIONAL QUALIFICATIONS

• Confident computer user with CRM and database management experience
• Strong ability to work quickly while maintaining accuracy
• Reliable internet access and remote work readiness
• Ability to work independently and follow instructions effectively
• Responsible, consistent, and highly detail-oriented