Ганна

HANNA STEPANENKO
[відкрити контакти](див. вище в блоці «контактна інформація») Wroclaw, Poland [відкрити контакти](див. вище в блоці «контактна інформація»)

ABOUT ME
Business Administration student with a academic foundation in management, and a global perspective
shaped by international education. I bring strategic vision, adaptability and a genuine interest in project
management. Motivated to learn and contribute, I am ready to support software development teams with
precision, leadership and a disciplined approach on their way.

EDUCATION WORK EXPERIENCE
Wroclaw WSB Merito Private Tutor(English) February, 2023-October, 2023
University
Proficient in developing and managing lesson plans, schedules, and
2023 - 2026 student progress trackers, and monitoring milestones
Assessed student progress and provided regular feedback
Bachelor of Business Assisted learners in developing core competencies in all language
Administration activities

Concentration: Management Waitress, Bartender(AlexandrSann, Ukraine) July, 2021-January, 2022
GPA: 4,52/5.00
Delivered exceptional customer service by greeting guests, presenting
menus, taking accurate orders, and ensuring timely food and beverage
service.
HARD SKILLS Maintained dining standards through table setup, clearing, hygiene
protocols, and resolving guest inquiries professionally.
Excel Managed cash transactions, inventory restocking, bar maintenance,
Microsoft Office Suite compliance with safety regulations, and prepared and served beverages
Scrum efficiently
SDLC
Agile Customer Support Operator(AltCall, Ukraine) April, 2021-September, 2022
Jira
Provided efficient customer assistance by handling inquiries via phone,
email, and chat, ensuring quick resolution of issues and high satisfaction
SOFT SKILLS rates
Utilized CRM systems to update customer profiles, log detailed case
Effective communication
histories, and generate performance reports.
Strategic thinking Trained new team members on support procedures, tools, and best
Flexibility and practices to maintain consistent service quality.
Adaptability
Time Management
Shop Manager(USUPSO, Ukraine) October, 2020-April, 2022
Team collaboration and
leadership Led daily store operations, overseeing team scheduling, inventory
Stress Management management, and sales targets to drive revenue growth and operational
Attention to detail efficiency.
Delivered personalized customer consultations, recommending products
based on needs, upselling effectively, and achieving consistent sales
quotas
Trained and mentored sales staff on best practices, product knowledge,
LANGUAGES and customer service standards to build a high-performing team.
English C1
Spanish A2 (in progress)
Ukrainian (native)
Russian (native)
CERTIFICATES AND ONLINE COURSES
Udemy: Beginner to PROject Manager (365 Careers) March 2026

Acquired comprehensive project management knowledge and skills
to oversee projects from initiation through closure, applying real-
world scenarios in a full case study.
Studied Waterfall and Agile methodologies, with hands-on Scrum
implementation for iterative delivery and adaptive planning.
Learned core project management theory, best practices, PMBOK
principles, and tools like MS Excel for building critical documents (e.g.,
work breakdown structures, budgets, timelines).