Ніна

Nina Gergankina
Remote (Lviv, Ukraine)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Linkedin: [відкрити контакти](див. вище в блоці «контактна інформація»)

Executive Summary
Senior Operations & Product Leader with 15+ years of executive experience across platform operations,
enterprise technology, and regulated markets (iGaming, , digital platforms). Proven track record of scaling global
operations to $250M+ ARR, delivering 100%+ YoY growth, building SLA-driven operating models, and leading
cross-functional teams across Product, Engineering, Compliance, Risk, and Customer Operations. Strong
expertise in P&L ownership, operational excellence, cost optimization, vendor management, and platform
scalability in high-growth environments.

Areas of expertise
• Operational Excellence
• P&L Ownership
• Budgeting & Forecasting
• OKRs & KPIs
• Platform Operations
• Enterprise B2B Platforms
• Global Team Leadership
• Cross-Functional Leadership
• Process Optimization & Automation
• Incident & Problem Management
• Business Continuity Planning
• Risk & Compliance Operations
• Vendor & Contract Management
• Cost Optimization
• Regulatory Environments
• Data-Driven Decision Making
• Executive & Board Reporting
• Change Management

Key Results
• Built operations & teams from zero
• Scaled platforms to $250M ARR
• 100%+ YoY growth achieved
• 23–27% revenue over-performance (3 years)
• 40% productivity increase
• 4 regulated market launches

Work History
Chief Operations Officer | 2025–2026 iGaming b2b platform company (SAGA)
• Built and scaled end-to-end platform operations across Product Operations, Support, Risk, Compliance, and
Infrastructure.
• Led global cross-functional teams supporting B2B platform growth in regulated markets.
• Delivered 30% productivity increase through process optimization and tooling improvements.
• Launched 2 new regulated markets, aligning operations with compliance and risk requirements.
• Reduced infrastructure and operational costs by 18% while maintaining service quality and platform stability.
• Established SLA-driven service delivery model, incident escalation framework, and performance KPIs.

Chief Product Tools Officer | 2024–2025 iGaming company
• Owned platform and live operations for 7 products supporting 4,000+ active users.
• Built and led global product and operations teams (18+ PMs) across multiple time zones.
• Implemented 24/7 operational support model, increasing productivity by 40%.
• Designed and launched incident management, escalation, and on-call frameworks aligned with SLAs and uptime
targets.
• Drove data-led retention, platform stability, and operational efficiency improvements.
• Partnered with Engineering, Risk, Payments, and Compliance teams to ensure platform scalability and reliability.

Chief Operations Officer Mar 2022 - until now: Ukrainian action
• Led international operational processes supporting humanitarian initiatives.
• Managed volunteer onboarding, operational coordination, and documentation workflows.
• Oversaw process compliance aligned with humanitarian law and international regulations.
 • Established structured operational workflows during high-pressure, rapidly changing environments.

Product Operations Director Sep 2021- Jan 2024: BigfishGames \ Product madness
• Led live operations for social casino platforms generating $250M+ in annual revenue.
• Managed 24-person cross-functional teams including engineers, product managers, designers, QA, and artists.
• Implemented 24/5 global operations model supporting live service delivery and platform stability.
• Co-led strategic planning, resource allocation, and roadmap execution.
• Improved quality control, operational predictability, and delivery efficiency across live products.
• Partnered with executive leadership on growth initiatives and operational scaling.

Senior Product Manager, APAC Dec 2018- Aug 2021: Playtech (APAC)
• Managed end-to-end product and project lifecycle across APAC markets.
• Owned requirements analysis, risk assessment, delivery planning, and execution.
• Coordinated remote, cross-functional teams and external stakeholders.
• Produced technical and operational documentation to support scalable delivery.
• Reported on project status, risks, and KPIs to senior leadership.
Project manager/IT Operation director Aug 2015- Oct 2018: Parimatch www.parimatch.com
• Led technology and operations projects across multiple markets.
• Owned planning, execution, monitoring, and delivery of platform initiatives.
• Managed cross-functional delivery teams to meet timelines and business objectives.
• Coordinated with international partners and vendors.
• Oversaw testing, release coordination, and operational readiness.

Jan 2015 – Jul 2015: MUK www.muk.ua Manager
• Communication with local and foreign partners daily
• Preparing agreements in English/Russian/Ukrainian

Jun 2010 – Jan 2015: IT-Solutions www.it-solutions.ua Project manager
• Workflow organization, determining the priority of activities
• Managing project team including any subcontractors
• Carrying out performance review
• Internal reporting to GM
• Creating spreadsheets of monthly projects accurate financial cost reporting
• Planning and fulfilling business and marketing plans process
• Evaluated progress and made changes in policies
• Interview, hire and monitor works of subcontractors
• Developed partner relationships with other businesses etc.
• Dealing with customer complaints
• Communication with local and foreign clients daily

Sep 2005 – Jun 2010: Kiev Slavonic University Senior Methodist educational and organizational department
• Organization and management of the educational process
• Communication with students and teachers

Education:
2009 - 2010: Kiev Slavonic University.
Master’s degree, Administrative Management\Project Manager
2005 - 2009: Kiev Slavonic University
Bachelor of Management of customs
Languages: Ukrainian (Native), English (Advanced)

Professional Training & Certifications:
• Project Management (Microsoft Project Professional)
• Conflict Management
• Team Management
• Stress Management
• Personal & Team Effectiveness
• Management training www.expressionspartnership.com