Юлія

YULIIA ARTIUK
JUNIOR PRODUKT ANALYST

[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Warsaw, Poland

SUMMARY
Junior Product Analyst with experience in the banking sector. Skilled in SQL, Python, Excel, Power BI, Tableau, and Looker
Studio. Basic understanding of data analysis, KPIs, and user behavior analysis.
Experienced in creating basic reports and dashboards, as well as data cleaning, processing, and visualization. Quick learner with
a strong motivation to grow in Product Analytics and use data to support product improvements and business decision-making.

SKILLS

HARD SKILLS
SQL, Python, Advertising Companies Analysis, A/B Tests, Product Analysis, Business Metrics, Data Visualization, Data Cleaning
& Validation
TOOLS
Amplitude, Google Analytics, Tableau, Looker Studio, Power BI, Pandas, NumPy, Matplotlib, Seaborn, Jupyter Notebook,
BigQuery, Google Sheets, Excel
PROJECT EXPERIENCE
Revenue & User Metrics
https://public.tableau.com/views/Final_project_17654753624470/SaaSRevenueUserMetrics?:language=en-US&:sid=&:redirect=auth&:display_count=n&:origin=viz_share_link

Tools: Tableau,SQL
Business Problem: Analyzed SaaS revenue, retention, and user engagement to identify key drivers of product performance and revenue
changes.
Data Analysis: Prepared and transformed raw data using SQL. Calculated key SaaS and product metrics, including MRR, ARPPU, paid users,
expansion, contraction, and revenue recovery from churned users. Additionally analyzed user engagement and retention to understand
customer activity and lifecycle behavior.
Dashboard: Built an interactive Tableau dashboard to visualize monthly revenue trends, revenue composition changes, user retention rates,
and engagement patterns. The dashboard allowed segmentation of users and tracking of key product performance indicators over time.
Insights: Identified key drivers of revenue growth and decline, including user retention and expansion behavior. Highlighted how
engagement levels correlated with revenue stability and churn recovery. Provided actionable insights for improving user retention strategies
and optimizing product monetization.

User Game Activity Analytics
https://public.tableau.com/views/UserGameActivityAnalytics/Dashboard1?:language=en-US&:sid=&:redirect=auth&:display_count=n&:origin=viz_share_link

Tool: Tableau
Business Problem: Analysis of user behavior on a digital platform.
Data Analysis: Calculated key metrics (Revenue, ARPPU, Paid Users, User Activity) and performed segmentation by age groups and activity
periods.
Dashboard: Created an interactive dashboard with heatmap visualizations to analyze user behavior.
Insights: Identified peak activity periods with the highest engagement and revenue. Found that certain age groups have higher ARPPU and
conversion rates. Confirmed a relationship between user activity and monetization
Result: Provided actionable recommendations to improve onboarding, retention and marketing strategies for low-activity users.

WORK EXPERIENCE
Hagen Sp. z o.o.

Office assistant
January 2024 - April 2025
Organized office work and document flow
Processed correspondence and internal requests
Supported the team in performing administrative tasks
BANK MILLENNIUM S.A.
Intern at the Direct Banking Department

July 2023 - October 2023

I worked for 3 months, from July 25 to October 25, 2023.
Provided telephone customer service, efficiently resolving inquiries and contributing to a positive customer experience.

Actively promoted banking products and services to clients, contributing to goal achievement and improving overall performance.
UNIQA TU S.A oraz UNIQA TU na Życie S.A.

Junior Specialist in the Customer Service Department.

April 2022 -June 2022
Inbound and outbound telephone customer service
Registration of insurance documents
UNITED COLOURS OF BENETTON
Seller

October 2017 - March 2018

Provided inbound and outbound telephone customer service.
Registered insurance documents and supported client service processes.
From 2004 to 2013, I worked in the banking sector in Ukraine in such positions:
Leading economist in the personal services department

Chief economist in the retail customer services sector
Senior specialist in the operations department
Senior economist in the operations department at a bank branch
Assistant manager in the small business services department

Manager in the personal services department
Central branch controller

Chief economist in the credit administration sub-unit.
Retail Sales Specialist
Leading specialist in the customer account management department of the Retail Sales Department
Customer Service Economist
Cashier

Worked with individual clients in retail banking, including account maintenance, deposits, and loan advisory services.
Promoted banking products and services to clients, contributing to sales goals and performance improvement.

Monitored sales targets and performance plans.
Developed and maintained long-term client relationships.
Resolved client inquiries and supported positive customer experience.
Cooperated with other bank departments to support service and operational processes.
EDUCATION

2025-IT School "GoIT"

Data Analysis

2022 -Cosinus Post-Secondary School
Specialization: Postal and Financial Services Technician

2010 - Yuri Bugai International Scientific and Technical University (Zhytomyr, Ukraine)

Specialization: Finance
2004 - Technical Vocational School (Zhytomyr, Ukraine)

Specialization: Accountant, Computer Operator

LANGUAGES
English - Pre-Intermediate Polish - Intermediate Ukrainian - Native