Тіна

Tina Mishchuk
Specialist

◆ Warsaw, Poland ◆ [відкрити контакти](див. вище в блоці «контактна інформація») ◆ [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
A structured professional with experience in operations, administration, and customer service. Possesses
strong organizational, communication, and analytical skills with a proven track record of effectively
coordinating tasks and supporting efficient business processes. Approaches responsibilities with a high level
of accountability, ensures high standards of service, and adapts quickly to new work environments.

Skills
• Business Process Optimization • E-commerce operations
• CRM Systems (1C, custom, Key CRM, • Procurement & Sourcing
Subiekt NEXO, PC-Market, Bitrix24) • Basic HTML/CSS
• Figma, Canva, Miro, Adobe Photoshop. • SEO Tools (basic)
• MS Office • AI Tools (ChatGPT, Gemini, etc.)
• B2B Partner Negotiations • Project Coordination
• Sales & Upselling (B2C) • Customer Support
• Fast-paced problem-solving • Stakeholder Management

Work History
Store manager, Best-Market 12/2025 - 03/2026
Supervised daily store operations, monitored sales processes, and maintained inventory levels.
Managed the store team, including shift scheduling, task distribution, and performance tracking.
Served as the primary liaison between corporate headquarters and store personnel to ensure clear
communication of tasks and operational standards.
Maintained store compliance with internal procedures, health standards, and safety regulations
(HACCP).
Handled stock supply, placed orders, and resolved inventory discrepancies using PC-Market
software.

Business Process Specialist, Clever Stores 01/2024 - 04/2025
Assisted in analyzing and mapping key workflows in retail stores and HQ to support
standardization.
Participated in projects for implementing self-checkout terminals and digital tools for retail
staff.

Coordinated with IT departments to log requirements, monitor testing, and support system
updates.
Communicated with external vendors and technical engineers regarding equipment and service
testing.
Created and maintained internal guidelines, SOPs, and process documentation to support
consistency and scalability.
E-commerce Operations Manager EllenGroup , 09/2019 - 01/2024
Managed day-to-day e-commerce tasks: order fulfillment, stock tracking, and customer
inquiries.
Updated product catalogs and verified data consistency across CRM and 1C databases.
Supported the administration of a B2B platform, focusing on account updates and user access
management.
Collaborated with logistics partners and suppliers to coordinate packaging and timely
deliveries.
Assisted in executing on-site seasonal promotions and performed basic UX testing for website
improvements.

Sales Manager, Pineapple Clothing , 09/2018 - 09/2019
Handled incoming customer inquiries and online sales via chat and email channels.
Assisted customers with product details, size selection, and order processing.
Contributed to social media brand communication and coordinated with micro-influencers.
Consistently met individual sales targets and KPI metrics through effective customer
communication.
Supported the implementation of advertising campaigns. Handled up to 90 "cold" clients daily.
Constantly among the TOP-5 managers in terms of sales plan execution (up to 120 new clients
monthly)

Education
Bachelor of Science: Business, 06/2019 Lutsk National Technical University - Lutsk

Languages
Ukrainian Russian

Native or Bilingual Full Professional

English Polish

Professional Working Professional Working

Certificattions
Emotional intelligence (Doroshenko Natalia) Effective manager (Kvadrat Zdanevycha)

HTML&CSS+Figma (Marathon GoIT) Team Management – Laba Business School