Анна

ANNA PASECHNIK
Operational Excellence & Business Transformation Executive | COO

M: [відкрити контакти](див. вище в блоці «контактна інформація») | E: [відкрити контакти](див. вище в блоці «контактна інформація»)

L: Advanced English, Ukrainian, Russian

SUMMARY
A systems-minded and results-driven Operations Executive with 19 years of leadership
experience directing large-scale corporate transformations, designing organizational and
operating models, and systematizing businesses within complex markets (Telecom,
Banking, Energy). Proven track record of architecting operational backbones from scratch,
seamlessly aligning multi-disciplinary departments and managing change portfolios for
matrix organizations with up to 25,000 FTE. Expert at translating complex C-suite visions
into high-performing, digitized workflows that eliminate operational waste and accelerate
cycle times.

CORE COMPETENCIES
− Operational Strategy: Operating Model Design, P&L Alignment, Capital &
Resource Allocation, Strategic Turnarounds, Scaling Operations, Change
Management
− Process Excellence: BPM governance, Business Process Re-engineering (BPR),
BPMN 2.0, Lean, Six Sigma (DMAIC), Workflow Optimization, Bottleneck
Elimination
− Performance & Governance: KPI/PPI Architecture Design, Executive Dashboards
& BI, Cost Optimization, Portfolio Governance, Risk Mitigation
− Organizational Design: Org Structure Management & Governance, Workforce
Capacity Modeling, Cross-functional Leadership, Executive Coaching (ICF).
− Software & Automation: Generative AI, K2 Automation Engine, Jira, Miro,
ClickUp, Monday.com, Power BI, Trello, MS Office

PROFESSIONAL EXPERIENCE
Operations Transformation Consultant & Executive Coach (ICF)
Private Practice & Business Consulting | Oct 2022 – Present

− Business Systematization: Collaborate with private organizations to design and
deploy business process frameworks, replacing ad-hoc workflows with predictable
operating systems
− C-level Autonomy: Partnered with business owners to co-design effective
delegation frameworks, freeing founders from micro-management and daily
operational routine
− SOP & KPI Architecture: Audited operational gaps, mapped clear zones of
responsibility, and designed performance monitoring systems to ensure structural
stability during scaling
− Leadership Development: Utilized ICF coaching methodology in personal and
professional growth, facilitating executive mastermind groups

Deputy Head of Project Management / Head of Process Automation
NAFTOGAZ DIGITAL (IT Insource Hub of Naftogaz Group) | Sep 2018 – Nov 2021

− Department Launch & Governance: Approved and managed a strategic portfolio
of cross-functional operational automation initiatives in alignment with company
stakeholders
 − Workflow Re-engineering: Spearheaded the end-to-end audit, restructuring,
and digital automation of high-friction procurement, legal, and debt-management
workflows
− Chaos Elimination: Successfully removed operational "blind spots" and
bottlenecks across key units, establishing clear digital control points, task
management structures, and reporting lines

Head of Operational Efficiency Department
UKRTELECOM (National Telecom & Infrastructure Provider) | Apr 2015 – Jul 2018

− Operational Backbone Architecture: Designed and institutionalized a
comprehensive, company-wide operating model and business process framework
for a complex organization with 25,000 employees
− KPI & Performance Automation: Built, automated, and launched a unified
performance management model and structured KPI architecture. Monitored
execution through automated executive dashboards to track departmental progress
against benchmarks
− Scale & Capacity Modeling: Led nationwide change delivery teams focused on
structural cost optimization, workforce capacity modeling, and headcount allocation
− Asset Turnaround Strategy: Co-developed and executed a centralized
operational control model for 10,000 telecom infrastructure assets, optimizing
resource utilization and driving strategic investment decisions, including technical
modernization programs

Project and Program Manager – Strategic Processes
FIRST UKRAINIAN INTERNATIONAL BANK (FUIB) | Apr 2012 – Oct 2014

− Process Optimization: Led process improvement streams using Lean, Six Sigma
(DMAIC) methodology to maximize efficiency in B2C/SME services and operational
support units

Head of Banking Processes Department
NADRA BANK | Oct 2009 – Mar 2012

− Maintained the enterprise process repository and structural organization model.
Guided critical corporate reorganization projects during major operational shifts

EDUCATION & CERTIFICATIONS
− M.S. in Computer Systems Engineering | Specialization: Intelligent Decision-
Making Systems in Business
National Technical University of Ukraine "KPI" (Institute for Applied System
Analysis)
− Certified Executive Coach (ICF)
− Advanced Professional Education: Business Systematization & Process
Excellence (BPM, Six Sigma DMAIC), Project Portfolio Management, Change
Management, Strategic Communication