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OLESEA SOKUR
HR/Recruiter
Chisinau, Moldova [відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY:
EDUCATION: Detail-oriented HR & Recruiter with experience in full-cycle
recruitment, candidate sourcing, interviewing, and onboarding
FREE INTERNATIONAL UNIVERSITY coordination. Successfully hired 50+ employees while managing
OF MOLDOVA (ULIM) documentation, reporting, and candidate communication. Highly

Sep 2018 – Jun 2019 organized, adaptable, and eager to contribute to dynamic teams.

Applied Science
EXPERIENCE:
RECRUITER MAY 2026-JUNE 2026
SKILLS: Enzari Creations
Managed the end-to-end recruitment process, including
Full-Cycle Recruitment
sourcing, screening, interviewing, and candidate coordination.
Talent Acquisition
Created and published job postings across multiple platforms
Candidate Sourcing & Screening
and social media channels.
Interviewing Conducted initial interviews and scheduled technical interviews
Onboarding Coordination with hiring managers.
Employer Branding Maintained communication with candidates throughout the

Documentation & Reporting hiring process.
Coordinated assessments and provided feedback to applicants.
Customer Communication
Assisted with employer branding and recruitment-related
Conflict Resolution
administrative tasks.
Cold Calling & Outreach
Collaborated with internal stakeholders to identify hiring needs
Social Media Recruiting and ensure a positive candidate experience.
Microsoft Excel, Word, PowerPoint
HR / RECRUITER OCT 2025 – JAN 2026
Google Docs United Traffic Control Solutions LLC
Canva Managed full-cycle recruitment from sourcing to onboarding.
Smartsheet Posted vacancies on Facebook and Indeed and conducted
Adobe Sign candidate outreach.

Zendesk Screened resumes and conducted interviews.
Successfully hired approximately 50 employees within three
Zoho CRM & Zoho Desk
months.
Jira
Prepared and sent employment documents through Adobe
Notion
Sign.
LiveChat Maintained recruitment records and daily reports using
Tawk.to Smartsheet.
Communicated with candidates via calls and online channels.
 CUSTOMER SUPPORT SPECIALIST DEC 2023 – MAY 2025
LANGUAGE:
Hot Software
English C1
Managed approximately 2,000 customer chats and email
Russian Native
requests monthly.
Ukrainian B2 Handled multiple simultaneous conversations while
Romanian B2 maintaining service quality.
Improved response times and customer satisfaction.
Processed KYC verification and PEP compliance cases.
Ensured adherence to GDPR and data protection standards.

CUSTOMER SERVICE SPECIALIST SEP 2022 – SEP 2023
AUTODOC

Handled over 100 customer inquiries daily via Zendesk and
chat.
Escalated technical issues and documented bugs in Jira.
Collaborated with development and marketing teams.
Assisted with FAQ creation and internal documentation in
Notion.
Participated in manual testing and issue validation.

CUSTOMER SERVICE REPRESENTATIVE FEB 2021 – DEC 2022

Eden Fantasys

Supported customers through phone, live chat, social media,
and ticketing systems.
Used Zoho Desk and Zoho CRM to manage customer
information and purchase history.
Collaborated with sales and marketing teams.
Increased customer satisfaction from approximately 80% to
96% on RealReviews and Google.
Achieved a 100% satisfaction rate on ResellerRatings.

REFERENCES:
EDUARD SARANCIUC

Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email : [відкрити контакти](див. вище в блоці «контактна інформація»)