Юлія

General data:
Name:Ternova Yulia
Date of Birth:04.01.2008.
Phone:[відкрити контакти](див. вище в блоці «контактна інформація»)
Citizenship:Ukraine
e-mail :[відкрити контакти](див. вище в блоці «контактна інформація»)
Family status:in a relationship

Professional Experience

Florist-consultant
June 2024 — present

I work as a florist-consultant in a flower shop, where I interact with customers every day, help them choose products and create flower arrangements according to their wishes. My responsibilities include receiving and processing orders, preparing bouquets for delivery or delivery, advising customers on flower care, and maintaining a high level of service. The work requires attention to detail, responsibility, the ability to work in multitasking conditions and find an individual approach to each client. During my work, I developed communication skills, team interaction, organization of the workflow, and effective resolution of non-standard situations.

Volunteer activities

While studying at the Mykolaiv Vocational College of Economics and Food Technologies, I actively participated in volunteer activities aimed at supporting military personnel. Together with students and teachers, I joined charity aid collections, participated in the production of camouflage nets and trench candles for the needs of the Ukrainian military. Volunteering gave me experience in working in a team, taught me to take responsibility for assigned tasks, effectively cooperate with other people, and contribute to supporting the community in difficult conditions. Participation in such initiatives helped me develop organization, discipline, stress resistance, and an active civic position.

Skills and abilities
While studying the specialty "Hotel and Restaurant Business", I studied the disciplines "Management" and "Marketing", which gave me knowledge of organizing work processes, personnel management, activity planning, team interaction and effective communication. During my studies, I became familiar with the principles of leadership, employee motivation, distribution of responsibilities, task performance control and the basics of making managerial decisions.
I have developed organizational skills and team coordination skills. I can plan work processes, set priorities, control the implementation of assigned tasks and maintain effective interaction between team members. I am responsible for my work and am able to work both independently and in a team.
Working as a florist since June 2024, I have gained practical experience working with clients, resolving conflict situations, working under high workload and multitasking. Daily interaction with people has helped me develop sociability, stress resistance and customer orientation.
During her studies, she actively participated in volunteer projects to support military personnel, including the production of camouflage nets and trench candles, as well as in charity fundraising. This experience has developed teamwork skills, responsibility, discipline, and a willingness to work for a socially important goal.
Professional skills:
• Organization and coordination of team work;
• Fundamentals of personnel management;
• Planning and control of task execution;
• Communication and working with people;
• Resolving conflict situations;
• Customer orientation;
• Stress resistance and adaptability;
• Working in multitasking conditions;
• Volunteering and team interaction;
• Confident command of Microsoft Office (Word, Excel, PowerPoint).

Additional information
Russian – Native
Languages

Ukrainian – Native
English – Pre-Intermediate (A2-B1)

Dear Hiring Manager,
I am writing to express my interest in joining your organization. As a motivated and responsible young professional, I am eager to share my skills, experience, and dedication to supporting people and communities in need.
I have recently completed my studies at the Mykolaiv Vocational College of Economics and Food Technologies with a degree in Hotel and Restaurant Management. During my studies, I gained knowledge in management, marketing, customer service, teamwork, communication, and organization of work processes. These subjects have helped me develop leadership, planning, and coordination skills that can be applied in a professional humanitarian environment.
Since June 2024, I have been working as a florist consultant, where I interact with clients daily, process orders, resolve customer inquiries, and provide high-quality service. This experience has strengthened my communication skills, attention to detail, ability to work under pressure, and ability to multitask while remaining professional and efficient.
In addition to my professional experience, I have been actively involved in volunteer initiatives during my college years. Together with my classmates and teachers, I have participated in humanitarian activities, including making camouflage nets and trench candles for Ukrainian military personnel, as well as participating in charity gatherings. This experience has strengthened my sense of responsibility, teamwork, adaptability, and dedication to helping others.
I am a reliable, organized, and proactive person who learns quickly and adapts easily to new environments. I enjoy working with people, collaborating in teams, and taking initiative when needed. I am motivated by meaningful work, and I strongly believe in the importance of humanitarian aid and community support.
I am fluent in Ukrainian and Russian, and I have a solid grasp of English, which I continue to improve. I would be happy to have the opportunity to contribute my skills, enthusiasm, and dedication to your organization and its mission.
Thank you for your time and attention. I look forward to the opportunity to discuss my application further.

Best regards,

Yulia Ternova