Валерія

VALERIIA FESENKO
Sales Manager | Customer Service Specialist

CONTACT PROFILE
[відкрити контакти](див. вище в блоці «контактна інформація») Customer-focused Sales Manager with 2 years of experience in
[відкрити контакти](див. вище в блоці «контактна інформація») sales, customer service, and client relationship management.
Ivano-Frankivsk, Ukraine Skilled in identifying customer needs, providing personalized
recommendations, processing payments, resolving complaints, and
LANGUAGES maintaining long-term client relationships. Strong communication
• Ukrainian — Native skills in English, Slovak, Ukrainian, and Russian. Passionate about
• English — B2 helping people and delivering excellent customer experiences.
• Slovak — B2
• Russian — Fluent PROFESSIONAL EXPERIENCE
Sales Manager | Czech Company | 2024 – Present
CORE SKILLS • Managed customer relationships across Czech and Slovak
• Customer Service markets.
• Client Relations • Consulted clients and identified individual customer needs.
• Sales Consultation • Provided tailored recommendations and solutions.
• CRM Systems • Processed orders, payments, and customer requests accurately.
• Payment Processing • Resolved customer issues and complaints professionally.
• Complaint Resolution • Maintained CRM records and customer databases.
• Communication Skills • Consistently achieved sales and customer service targets.
• Microsoft Office
• Remote Work EDUCATION
• Time Management Bachelor's Degree in English Philology
Catholic University in Ružomberok, Slovakia
Completed academic requirements. Diploma issuance expected in
August 2026.

ADDITIONAL INFORMATION
Own computer, smartphone, and reliable internet connection.
Comfortable working remotely and managing multiple
responsibilities independently. Interested in travel, communication,
customer experience, and international environments.