Артем

ARTEM KUSHCHENKO
Junior SDR | Customer Support Specialist | Lead Generation Assistant

Location Email Languages
Spain (Remote EU / [відкрити контакти](див. вище в блоці «контактна інформація») Ukrainian - Native | Russian - Native
International) | English - B1-B2

PROFILE
Customer Support Specialist with 6+ months of experience in a high-volume, KPI-driven call center
environment within the telecommunications/service industry. Experienced in inbound and outbound
communication, objection handling, escalation management, and CRM-based workflows.

Currently transitioning into Sales Development (SDR), with focus on outbound prospecting, lead
qualification, and pipeline generation in SaaS and B2B environments.

EXPERIENCE
Customer Support Representative
Telecommunications / Service Industry | Remote / Office
• Managed high-volume inbound and outbound customer communication
• Handled complaints, escalations, and objection-heavy interactions
• Identified customer needs and provided tailored solutions
• Worked with CRM systems: data entry, updates, and customer records
• Operated in a KPI-based environment: quality, speed, and resolution metrics
• Followed structured scripts while adapting communication style to each client
• Developed conflict resolution, active listening, and de-escalation skills

CORE SKILLS
• Customer communication (B2C / B2B) • CRM systems: HubSpot / Salesforce basics
• Objection handling & conflict resolution • Pipeline & funnel understanding
• Sales Development Representative • Problem solving under pressure
fundamentals • Fast learning, discipline & adaptability
• Lead generation & outbound prospecting
(entry-level)

TOOLS
CRM systems, HubSpot basics, Salesforce basics, LinkedIn, Google Workspace, Excel / Google Sheets

LANGUAGES
Ukrainian - Native English - B1-B2 (actively improving)
Russian - Native Slovak - A2 | Spanish - Basic

EDUCATION
Technical / Analytical Background (Geodesy Studies)
Structured thinking, data handling, precision-based work, and analytical problem-solving.

CAREER OBJECTIVE
To obtain a remote SDR, Customer Support, or Customer Success role in an international company,
where I can apply strong communication skills, develop in B2B sales, and grow into a full-cycle
Account Executive role.