Elviira

ELVIIRA VEIZGEIM
Senior Account Manager | Business Development Specialist

Warsaw, Poland
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CORE COMPETENCIES
Sales & Business Development:

Client Acquisition, Lead Generation, Consultative Selling, Negotiation

Account Management:

Customer Retention, Relationship Building, Upselling & Cross-selling

Commercial Operations:

Pipeline Management, CRM Management, Revenue Growth, Stakeholder
Management

PROFESSIONAL EXPERIENCE
Sales Manager | Bookimed

Aug 2025 – Present

● Managed the full customer acquisition process from lead qualification to
conversion.

● Conducted consultative sales conversations and identified client needs.

● Guided customers through treatment options and service selection
processes.

● Built long-term relationships with clients to increase trust and conversion
rates.

● Supported revenue growth through personalized recommendations and
relationship management.

● Maintained high conversion standards and customer satisfaction levels.

Business Developer | Lexicall

Nov 2023 – Jul 2025

● Searched for potential clients and partners in international markets.

● Reached out to prospects through LinkedIn, email, and networking events.

● Introduced company services, scheduled meetings, and conducted initial
negotiations.

● Prepared commercial proposals and partnership presentations.

● Maintained communication with prospects and followed up on ongoing
discussions.

Partnership Project Manager | Mostbet

Aug 2023 – Sep 2025

● Coordinated commercial and cross-functional projects involving marketing,
product, design, and operations teams.
● Supported user acquisition and retention initiatives across multiple
markets.
● Coordinated communication between internal departments and external
partners.
● Monitored project timelines and ensured deliverables were completed on
schedule.
● Participated in launching new promotional and acquisition initiatives.
● Assisted with partner communication and ongoing relationship
management.

Sales Performance Analyst | Teleperformance

Jan 2023 – Aug 2023

● Monitored and evaluated sales calls, chats, and email conversations against
quality and conversion standards.

● Reviewed objection handling, sales techniques, and compliance with
internal communication guidelines.

● Conducted one-on-one feedback sessions with agents and prepared
individual performance evaluations.

● Analyzed recurring mistakes in customer interactions and provided
recommendations for improvement.

● Created weekly and monthly reports covering call quality, customer
satisfaction, and sales performance metrics.

● Worked with Team Leaders and Trainers to improve agent performance
and onboarding processes.

● Participated in calibration sessions to ensure consistent evaluation
standards across teams.

Business Development Representative | SupportYourApp

Feb 2021 – Nov 2022

● Communicated with customers and potential clients via email, chat, and
phone.

● Helped users understand products and services and find suitable solutions.

● Identified opportunities for account expansion and customer retention.

● Worked with internal teams to resolve client requests and improve
customer experience.

● Maintained customer records and interaction history in CRM systems.

VIP Account Manager | HITZ Gaming

Nov 2020 – Jan 2022

● Managed relationships with active players and key customer segments.
● Supported retention campaigns and identified opportunities for account
growth.
● Consulted customers regarding promotions, payment methods, and
platform features.
● Worked closely with marketing and product teams to improve player
engagement.
● Handled escalations and maintained high customer satisfaction levels.
● Assisted in strengthening customer loyalty and retention strategies.

Restaurant General Manager | KFC Estonia

Jan 2018 – Dec 2021

● Led and managed a team of more than 50 employees.
● Increased annual revenue through operational and customer-focused
initiatives.
● Oversaw daily business operations, staffing, and performance
management.

● Implemented training programs that improved employee performance
and retention.
● Analyzed sales performance and contributed to profitability improvements.
● Maintained high customer satisfaction and operational standards.

EDUCATION
Tallinn University (TLU), Estonia

Bachelor's Degree
2016 – 2019

CERTIFICATIONS
● Soft Skills Training
● Chat Handling Fundamentals

TECHNICAL SKILLS
CRM & Customer Platforms: Zendesk, Intercom, QCRM, Ladesk

Business & Collaboration Tools: Microsoft Office, Microsoft Excel, Slack,
Confluence

LANGUAGES
Russian | Native
English | Professional Working Proficiency
Estonian | Professional Working Proficiency

ADDITIONAL INFORMATION
● Extensive experience working with international clients and multicultural
teams
● Strong negotiation, communication, and relationship-building skills
● Passionate traveler with experience visiting 28 countries
● European Mafia Tournament Champion
● Mafia Academy Teacher and Tournament Silver Judge
● Ranked #1 Mafia Player in Europe