Марина

Marina Tretiak

Work experience

Groups & Events Coordinator July 2022
[відкрити контакти](див. вище в блоці «контактна інформація») February 2025
Soho House Amsterdam, Amsterdam
[відкрити контакти](див. вище в блоці «контактна інформація»)
• Managed logistics for events exceeding 500 attendees, ensuring success.
Amsterdam • Developed tailored event programmes, improving client satisfaction ratings.
[відкрити контакти](див. вище в блоці «контактна інформація») • Oversaw event budgets, meticulously tracking expenses to ensure
profitability.
• Coordinated vendor relationships, achieving cost savings for events.
Skills
Team training Sales Manager December 2020
February 2022
Complaint resolution Fairmont Grand Hotel Kyiv, Kyiv

Client relations • Led a high-performing sales team to consistently exceed targets.
Communication Skills • Developed strategic sales plans to penetrate new market segments
successfully.
Multitasking
• Trained and mentored team members to enhance their sales skills
Conflict Resolution effectively.
Leadership • Analysed market trends to adjust strategies for optimal sales performance.

Sales Strategy • Built strong relationships with key clients to increase customer loyalty.

Negotiation
Front Office Team Leader July 2019
Event Management December 2020
Fairmont Grand Hotel Kyiv, Kyiv
Account Management
• Managed daily front desk operations to ensure smooth check-ins.
Hospitality
• Supervised team performance to enhance customer service experiences.
• Trained and developed staff to improve front office efficiency and skills.
Languages • Implemented procedures to optimise handover processes and guest flow.
• Resolved guest issues promptly to maintain high satisfaction levels.
English

Ukrainian
Front Office Agent December 2017
Russian July 2019
Ibis Kiev City Center, Kyiv
Spanish
• Managed guest check-ins and check-outs efficiently and courteously.
• Assisted guests with inquiries, providing accurate information promptly.
Interests • Handled reservations and cancellations through phone and online systems.
• Coordinated with housekeeping to ensure room readiness for arrivals.
Breathwork, Meditation,
• Resolved guest complaints promptly to ensure satisfaction and loyalty.
Mindfulness
Psychology

Travelling & Languages
Education
Dancing Bachelor Degree September 2014
July 2018
Taras Shevchenko National University of Kyiv, Kyiv
IT skills • Translation from English and Spanish languages

Microsoft Outlook

Microsoft Word