Valeriia

CURRICULUM VITAE

Personal Information
Full name: Valeriia Zakharchenko
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») WhatsApp | Telegram
Email : [відкрити контакти](див. вище в блоці «контактна інформація»)
Nationality: Ukrainian
Languages: English (Advanced, C2 EF SET), Russian
(Native), Ukrainian (Native), Korean (Intermediate), Polish
(Intermediate).

Professional Summary
Marketing graduate with international experience in
hospitality, customer service, and administrative support.
Strong communication skills, advanced Microsoft Excel
knowledge, and experience working in multicultural
environments. Interested in administrative, business
support, marketing, and customer success roles.

EDUCATION :
International European University
Bachelor's Degree in Marketing

CERTIFICATES:

• EF SET English Certificate — C2 Proficient (83/100) (July
2025)

• Microsoft Excel Skills for Business — Coursera

Volunteering:

European Solidarity Corps Volunteer (Restoration of a
Medieval Fortress, Montaigu-le-Blin, France).

Work Experience
Cap St Georges Hotel & Resort, Paphos, Cyprus (29
Apr – present)
Guest Experience / Administrative Support

- Provided administrative and guest support in a luxury
resort environment.
- Assisted with operational coordination across
departments.
- Managed guest communications and administrative
tasks.
- Worked with internal systems while ensuring a high
standard of customer service.

The St. Regis Dubai, The Palm( 20 Feb – 20 April 2026)
Guest Relations Assistant

- Delivered personalized guest service in a luxury
hospitality environment.
- Assisted guests with requests, inquiries, and issue
resolution.
- Coordinated with different hotel departments to
ensure a seamless guest experience.
- Maintained high service standards while working with
an international clientele.

Royal Caribbean International, Miami, USA(contract 6
months)
Retail Sales Associate

- Assisted guests with product selection and
purchases.
- Maintained visual merchandising standards.
- Processed sales transactions and delivered excellent
customer service in an international cruise
environment.

Resorts World Cruises, Singapore( Contract,8 months)
Hostess
- Welcomed and assisted guests in a fast-paced
international cruise environment.
- Managed guest seating and ensured a positive dining
experience.
- Coordinated with restaurant staff to maintain
efficient service.
- Delivered high-quality customer service while
working in a multicultural team.

TEZ TOUR, Antalya, Türkiye (Contract 6 months).
Transfer & Tour Guide

- Assisted international tourists during airport
transfers and hotel arrivals.
- Provided travel information and customer support.
- Coordinated transportation logistics and
communicated with tour representatives.
- Delivered excellent customer service in a
multicultural environment.
Skills
• Microsoft Excel (Advanced)
• Microsoft Office
• Customer Service
• Administrative Support
• Communication
• Problem Solving
• Teamwork
• Cross-cultural Communication
• CRM Systems
• Time Management

References
Available upon request.