Віталій

Experienced Sales Manager and Customer Support Specialist with proven
expertise in digital marketing, crypto products, IT services, automotive sales,
and logistics. Successfully managed international and local clients, consistently
achieving sales targets and closing large deals, including projects exceeding
$100,000 and tenders in Ukraine. Exceeded sales plans for several months and
simultaneously managed multiple projects, leaving a positive impression on
management. Skilled in CRM management, client consultations, upselling, and
retention strategies. Experienced in technical support for IT products, including
hosting, VPS, and website deployment. Fluent in English and Ukrainian, with
strong communication skills and a results-driven approach.

Education & Experience
June 2024 Sales manager / Support specialist (English speaking)
- present
NDA (crypto industry)

 Managed client communications through phone, email, chat, and
video calls, building strong long-term relationships;
 Advised clients on investment opportunities within the crypto
industry, tailoring solutions to their needs;
 Promoted and sold company products, ensuring achievement of
sales targets and business growth;
 Maintained and updated CRM records to track leads, customer
interactions, and deal progress;
  Conducted product consultations and provided ongoing support to
improve customer experience and retention;
 Prepared and signed various business documents to finalize
agreements and partnerships;
 Delivered high-quality customer support, resolving product usability
and technical questions promptly.

March Sales manager
2024 -
Regis Team (advertising agency)
June 2024
 Managed CRM system, tracking client interactions and sales
pipeline;
 Handled email correspondence, chat communication, phone calls,
and multi-stage video meetings with clients;
 Led the full sales cycle from product presentation to deal closure;
 Conducted product presentations, highlighting key benefits and
identifying client needs to drive conversions;
 Worked with individual clients, SMBs, and large enterprises in
Ukraine, providing tailored digital marketing solutions;
 Collaborated with international clients, including entrepreneurs and
small business owners seeking to promote their brands.

September Sales manager / Chat Support specialist (English
2023 - speaking)
March
NDA (crypto industry)
2024
 Managed both warm and cold client bases through calls, chats, and
email campaigns, focusing on international markets (USA, Canada,
Europe, Cyprus);
 Promoted and sold the company’s crypto wallet product,
highlighting key features, benefits, and security advantages;
 Delivered post-sale support to ensure customer satisfaction,
 troubleshoot issues, and improve user retention;
 Implemented upselling and cross-selling strategies, offering
additional services and features to increase average revenue per
client;
 Built long-term client relationships, ensuring retention and
maximizing customer lifetime value;
 Conducted product consultations and presentations, clearly
communicating technical solutions to non-technical clients.

August Sales manager (English - Ukrainian speaking)
2022 -
HOSTiQ
September
 Provided multilingual customer and technical support to Ukrainian
2023
and European clients via chat, phone, and ticketing system;
 Assisted clients with VPS server setup, domain registration, hosting
installation, and configuration;
 Supported website deployment and maintenance, including
WordPress setup and troubleshooting;
 Configured SMTP protocols and email services to ensure reliable
communication for clients;
 Guided customers through technical issues, ensuring smooth
website launches and optimal server performance;
 Delivered professional client communication in both
Ukrainian/Russian and English, maintaining high satisfaction levels.

May 2021 Sales manager
- February
VZM Auto
2022
 Managed sales cycle for imported vehicles from the USA, Europe,
and South Korea;
 Worked with a hot client base as well as sourced new leads through
platforms such as AutoRia;
  Conducted phone calls, email correspondence, and video meetings
with clients;
 Delivered tailored consultations, presenting vehicle options and
closing sales deals;
 Consistently met sales targets, successfully selling multiple vehicles
per month;
 Maintained strong client relationships to drive repeat business and
referrals.

October Sales manager
2020 -
Sea Gate Logistiq
May 2021
 Managed sales and client communication (calls, video meetings,
chats, email) for car imports and large-scale cargo shipments;
 Coordinated delivery of vehicles from the USA and Europe, as well
as oversized goods and business supplies from China, Turkey, and
other regions;
 Worked closely with local Ukrainian businesses, providing tailored
logistics solutions and ensuring timely deliveries via Odessa port;
 Negotiated with clients, presented service options, and closed
contracts for both automotive and freight services;
 Ensured high-quality customer service, supporting clients
throughout the delivery process.

2017 - Kharkiv National Karazin University, Ukraine

2021 Bachelor’s in Economics, Entrepreneurship and Exchange Activity

2015 - Politechnika Krakowska im. Tadeusza Kościuszki, Poland

2017 Air conditioning systems and mechanical engineering
Languages
English – Intermediate/ Upper-Intermediate
Polish – Intermediate/ Upper-Intermediate
Ukrainian – Native
russian – Native