Maryna

Maryna Mytrofanova
International Recruitment Professional
Career Transition:
Cruise & Maritime Recruitment
Crewing Officer | Crew Administration & Operations LinkedIn

[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | Bulle, Switzerland | Swiss Resident Work Permit | Open to remote or hybrid

PROFESSIONAL SUMMARY
Recruitment and People Operations professional with 8 years of full-cycle talent acquisition experience in fast-paced agency
environment in Switzerland. Proven ability to work under pressure, deliver against KPI frameworks and financial targets, manage client
relationships and align talent delivery with workforce and business needs. Strong exposure to HR processes, day-to-day operations and
supporting business continuity.
Making a committed transition into maritime. Seeking a shore-based role in cruise & maritime recruitment, crewing coordination or
crew administration. Currently completing a professional crewing programme. Open to remote or hybrid opportunities. Fluent in
English, French, Polish, Russian and Ukrainian.
CURRENT MARITIME TRAINING
Maritime Recruitment & Crewing Operations | CareerHub Centre, 2026
• Maritime recruitment focus: sourcing, screening and placement of seafarers across all vessel departments
• Candidate pipeline management: vacancy processing, seafarer evaluation, qualification and document verification
• Maritime regulatory framework: MLC 2006, STCW, SOLAS, MARPOL — crew change operations, CBA contracts and seafarer
administration
PROFESSIONAL EXPERIENCE
Recruiter | Temporary Workforce Management | Adecco Switzerland
Bulle, Switzerland May 2018 – Present
• Managed full-cycle recruitment for temporary and permanent roles across technical, industrial, service and entry-level profiles in
Switzerland
• Consistently achieved and exceeded gross profit targets within a structured KPI framework — delivering 30 interviews per week, 5
client visits, 50 outbound business development calls and a minimum of 30 CV submissions weekly
• Managed a portfolio of approximately 100 client accounts in the industrial sector, overseeing a concurrent temporary workforce
across multiple sites
• Successfully delivered permanent placements with mandate values up to CHF 15,000 per placement
• Proactively developed new client relationships, secured recruitment mandates and maintained direct communication with HR
representatives
• Led a large cross-border recruitment project for a key Swiss client, identifying and selecting candidates in Poland and managing
their full integration into the Swiss workforce
• Managed the full employee lifecycle for temporary workers: contract setup, work permits, payroll follow-up, onboarding and
offboarding
Professional Integration in Switzerland | Hospitality & Sales
Gruyère region, Switzerland 2015 – 2018
• Customer-facing roles in hospitality and retail while integrating into the Swiss labour market and developing French language
proficiency
International Programmes Coordinator | Jobofer Ltd
Remote — Poland / USA Jan 2011 – Sep 2014
• Coordinated international recruitment programmes for seasonal roles in the United States, fully remotely
• Managed full-cycle placement processes and served as main point of contact between candidates and international partners
International Experience & Early Career | Europe, USA & Asia
Exchange & project roles 2010 – 2013
• Exchange programmes, event coordination and client-facing roles across Europe, USA and Asia — built intercultural
communication and coordination skills
EDUCATION
MSc Work & Organisational Psychology University of Fribourg, Switzerland | 2018–2022 | Magna Cum Laude
MSc Tourism Management Almamer University, Poland | 2012–2014
BSc Psychology Dnipro National University, Ukraine | 2007–2011
KEY SKILLS
Talent Acquisition • Full-Cycle Recruitment • International Recruitment • Candidate Assessment • Talent Pipeline Development •
Business Development • Recruitment Strategy • Key Client Relationships • Stakeholder Management • Customer Relationship
Management (CRM) • Payroll Administration • HR Information Systems (HRIS) • Applicant Tracking Systems (ATS) • EasyTemp •
Salesforce • Administrative Processes • Operations • Seafarer Recruitment (training) • MLC 2006 / STCW / SOLAS (training) • Crew
Rotation & CBA Contracts (training)
 UNOFFICIAL TRANSLATION — FOR REFERENCE ONLY
Original document issued in French by Adecco Ressources Humaines SA, Lausanne, Switzerland

THE ADECCO GROUP
Adecco Ressources Humaines SA | Rue des Fontenailles 16 | CH-1002 Lausanne, Switzerland

Interim Work Certificate
The Adecco Group Switzerland is the leading Swiss human resources company. With more than 700 employees across over 50
sites and approximately 150 agencies in all linguistic regions, we help nearly 26,000 specialists each year find a new professional
challenge, whether permanent or flexible. We also offer tailored HR solutions to small, medium and large national and
international companies. In Switzerland, we operate under the brands Adecco, Akkodis, LHH, Adia, General Assembly and
Pontoon.

We, the undersigned, Adecco Ressources Humaines SA, hereby confirm that Ms. Maryna Mytrofanova, born 7 December
1989, has been employed within our organisation since 15 May 2018.
Ms. Mytrofanova was initially engaged as a Trainee at our Bulle branch. From 1 March 2019, she held the position of
Retail Consultant at the same branch. From 1 May 2021 to 14 December 2021, Ms. Mytrofanova suspended her activity
to focus on completing her Master's degree in Work Psychology. On 15 December 2021, she joined our Nearsite branch
as a Key Account Consultant, with activities across Bulle, Fribourg and Yverdon-les-Bains. Finally, from 1 January 2023, she
was assigned the role of Retail Consultant at the Bulle branch.
The previously issued interim certificate covers the period up to 30 April 2021.
In her role, Ms. Mytrofanova is responsible for a varied and demanding area of activity requiring a high degree of
autonomy and a strong sense of responsibility. Her responsibilities included:
As Retail Consultant:
• Processing client orders (temporary and permanent placements)
• Assignment of temporary workers
• Administrative management of temporary employees
• Presenting services to clients and building client loyalty
• Acquiring and retaining new clients through various business development activities
• Meeting KPIs to achieve individual and team budget targets
• Participating in administrative activities within the recruitment and sales process
• Conducting interviews, advising, selecting and placing job seekers
• Preparing candidate dossiers
• Taking references from previous employers
• Maintaining telephone and personal contact with existing clients
• Recording job profiles at client sites
• Drafting and publishing job advertisements; writing client mailings
• Preparing and drafting work certificates for temporary employees
• Telephone service and reception/accompaniment of candidates
• Executing correspondence for clients and candidates
• General secretarial tasks (incoming and outgoing mail, filing, orders from A to Z, etc.)
• Co-organising and participating in events for clients and employees
As Key Account Consultant:
• Leading and implementing candidate assessments for various clients
• Conducting interviews, advising, selecting and placing job seekers
• On-site onboarding of temporary employees at client premises
• Maintaining personal contact with new and existing clients
• Close collaboration with managers and HR managers of key accounts
• Monitoring clients and candidates (workforce planning, collective redundancies, etc.)
• Collaboration on various projects
With Russian and Ukrainian as her native languages, Ms. Mytrofanova has a good level of Polish and a very good level of
French and English. In the course of her activities, she also demonstrates proficiency in EasyTemp, Microsoft Office and
LinkedIn.
Ms. Mytrofanova has remarkable knowledge in her field of activity and demonstrates great intellectual curiosity in her
work, as well as an unfailing professional conscience. She has excellent professional skills and carries out the tasks
entrusted to her to our complete and full satisfaction.
We are pleased to recognise in Ms. Mytrofanova her effective time management and agility. She demonstrates a strong
capacity for organisation and is able to identify risks and alerts, enabling her to systematically complete her activities
within the required timeframe. Furthermore, she acts with great flexibility in difficult situations, not hesitating to invest
herself and deliver more than what is asked, while demonstrating great skill.
We also wish to highlight Ms. Mytrofanova's excellence in service: she makes the most of client interactions and fully
masters the methods that allow for improving the offer and client proactivity.
A driving force within the team, she maintains effective working relationships by valuing participation, drawing on each
person's strengths and enabling the group to surpass itself. Finally, through the clarity of her communication, she has a
great ability to establish rapport with others and takes a genuine interest in them to facilitate interaction.
She also maintains excellent relationships with all her professional surroundings and demonstrates a remarkable mindset
and strong team spirit, contributing to the smooth functioning of the team.
This interim work certificate has been issued at the request of Ms. Mytrofanova. We thank Ms. Mytrofanova for her
excellent work and commitment and wish her every success in the continuation of her career within our company.

Adecco Ressources Humaines SA

Gérald Fragnière Pierrick Pichon
Branch Director HR Business Partner
Lausanne, 26 April 2024
Issued by Human Resources
In accordance with Swiss law, The Adecco Group is committed to providing transparent and uncoded work certificates.
Certificat de travail intermédiaire

Le Groupe Adecco Suisse est le n° 1 suisse du domaine des ressources humaines. Comptant plus de
700 collaborateurs sur plus de 50 sites et quelque 150 agences dans toutes les régions linguistiques, nous
aidons chaque année près de 26 000 spécialistes à trouver un nouveau défi professionnel, permanent ou
flexible. Nous offrons également aux petites, moyennes et grandes entreprises nationales et internationales
des solutions sur mesure dans le domaine des ressources humaines. En Suisse, nous sommes représentés
par les marques Adecco, Akkodis, LHH, Adia, General Assembly et Pontoon.

Nous, soussignés Adecco Ressources Humaines SA, certifions que Madame Maryna Mytrofanova, née le
7 décembre 1989, travaille au sein de notre établissement depuis le 15 mai 2018.
Madame Mytrofanova a été engagée en qualité de Trainee au sein de la succursale de Bulle. A partir du
1er mars 2019, Madame Mytrofanova a occupé la fonction de Consultant Retail, au sein de la même
succursale. Du 1er mai 2021 au 14 décembre 2021, Madame Mytrofanova a suspendu son activité afin de se
concentrer sur l’obtention de son Master en Psychologie du Travail. Le 15 décembre 2021, Madame
Mytrofanova a rejoint notre succursale Nearsite en qualité de Consultant Key Account dont les activités étaient
situées sur les sites de Bulle, Fribourg et Yverdon-les-Bains. Enfin, le 1er janvier 2023, nous lui avons confié
le rôle de Consultant Retail auprès de la succursale de Bulle.
Le certificat intermédiaire précédemment établi communique des informations sur la période allant jusqu'au
30 avril 2021.
Dans le cadre de ses fonctions, Madame Mytrofanova est chargée d'un domaine d'activité varié et exigeant,
qui requiert un haut degré d'autonomie et un sens aigu des responsabilités. En particulier, il s'agissait de :
En qualité de Consultant Retail
• Traitement des commandes des clients (temporaires ou permanents)
• Délégation des travailleurs temporaires
• Gestion administrative des collaborateurs temporaires
• Présentations des services aux clients et les fidéliser
• Acquisition et fidélisation de nouveaux clients par le biais de diverses activités commerciales
• Réalisation des KPIs pour atteindre ses propres objectifs budgétaires et ceux de l'équipe
• Participation aux activités administratives dans le cadre du processus de recrutement et de vente
• Conduite d'entretiens, conseil, sélection et placement de demandeurs d'emploi
• Préparation des dossiers de candidature
• Prise de références auprès d'anciens employeurs
• Maintien des contacts téléphoniques et personnels avec les clients existants
• Enregistrement de profils de poste chez le client
• Rédaction et mise à disposition d'annonces, rédaction de mailings
• Préparation et rédaction des certificats pour les travailleurs temporaires
• Service téléphonique et accueil/accompagnement des candidats
• Exécution de la correspondance pour les clients et les candidats
• Travaux généraux de secrétariat (courrier entrant et sortant, classement, commandes de A à Z, etc.)
• Co-organisation et participation à des événements pour les clients et les collaborateurs

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The Adecco Group c/o Adecco Ressources Humaines SA Rue des Fontenailles 16 CH-1002 Lausanne Switzerland
T [відкрити контакти](див. вище в блоці «контактна інформація») E [відкрити контакти](див. вище в блоці «контактна інформація») www.adeccogroup.ch
En qualité de Consultant Key Account
• Direction et mise en œuvre d'évaluations de candidats pour divers clients
• Conduite d'entretiens, conseil, sélection et placement de demandeurs d'emploi
• Onboarding des collaborateurs temporaires sur place chez les clients
• Maintien de contacts personnels avec des clients nouveaux et existants
• Collaboration étroite avec les managers et les responsables RH des grands comptes
• Suivi des clients et des candidats (planification des collaborateurs, licenciement collectif, etc.)
• Collaboration à divers projets
De langues maternelles russe et ukrainienne, Madame Mytrofanova possède un bon niveau en polonais et un
très bon niveau en français et anglais. De plus, dans le cadre de ses activités elle démontre une bonne maîtrise
de Easytemp, Microsoft Office et LinkedIn.
Madame Mytrofanova possède des connaissances remarquables dans son domaine d'activité et démontre
une très grande curiosité intellectuelle dans son travail, ainsi qu'une conscience professionnelle sans faille.
Elle dispose d'excellentes compétences professionnelles et s'acquitte des tâches qui lui sont confiées à notre
pleine et entière satisfaction.
Nous nous plaisons à reconnaître en Madame Mytrofanova sa gestion efficace du temps et son agilité. Elle
démontre une forte capacité d'organisation et sait identifier les risques et les alertes, lui permettant d'accomplir
systématiquement ses activités dans le délai imparti. De plus, elle agit avec une grande souplesse lors de
situations difficiles, n'hésitant pas à s'investir et à fournir davantage que le travail demandé tout en faisant
preuve d'une grande habileté.
Nous tenons également à relever chez Madame Mytrofanova l'excellence de son service, elle tire le meilleur
parti des interactions avec la clientèle et maîtrise pleinement les méthodes qui permettent d’améliorer l’offre
et la proactivité client.
Moteur de l'équipe, elle maintient des relations efficaces entre collaborateurs en valorisant leur participation,
en tirant parti des qualités de chacun et en leur permettant de se dépasser en tant que groupe. Enfin, de par
la clarté de sa communication, elle dispose d'une grande capacité à établir le rapport avec les autres et
s'intéresse sincèrement à eux pour faciliter l'interaction.
Elle entretient également d’excellentes relations avec l'ensemble de son entourage professionnel et fait preuve
d'un état d'esprit remarquable et d'un grand sens de l'entraide pour contribuer au bon fonctionnement de
l'équipe.
Ce certificat intermédiaire a été établi à la demande de Madame Mytrofanova. Nous remercions Madame
Mytrofanova pour son excellent travail et son engagement. Nous lui souhaitons plein de succès pour la suite
de sa carrière dans notre entreprise.
Adecco Ressources Humaines SA

Gérald Fragnière Pierrick Pichon
Branch Director HR Business Partner

Lausanne, 26 avril 2024
Établi par les Ressources Humaines

Conformément au droit Suisse, The Adecco Group s’engage à fournir des certificats de travail transparents et non codés.

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The Adecco Group c/o Adecco Ressources Humaines SA Rue des Fontenailles 16 CH-1002 Lausanne Switzerland
T [відкрити контакти](див. вище в блоці «контактна інформація») E [відкрити контакти](див. вище в блоці «контактна інформація») www.adeccogroup.ch
Faculty of Humanities
Department of Psychology
Rue P.A. de Faucigny 2
CH-1700 Fribourg

www.unifr.ch

Letter of Recommendation

Maryna Mytrofanova

To whom it may concern,

Ms. Maryna Mytrofanova, born 07.12.1989 in Dnipro, Ukraine, completed her MA
thesis and a subsequent research internship between January 2021 and Decem-
ber 2022 in the research unit 'Occupational Health Psychology' at the University of
Fribourg. Our unit investigates how different work characteristics impact employee
health and performance.

Ms. Mytrofanova was indispensable in the conception, planning, and execution of
an ongoing multilingual micro-longitudinal study that focuses on the experiences
of temporary agency workers in Switzerland. The study aims to understand the
challenges that temporary agency workers face as they join different work environ-
ments, where they are typically viewed as outsiders.

Leveraging her substantial experience as a recruiter for a temporary agency, Ms.
Mytrofanova made invaluable contributions to the project. Ms. Mytrofanova's in-
sights into the daily lives of temporary agency workers were instrumental for con-
ceptualizing the study. Working alongside another graduate student, she success-
fully recruited N = 70 study participants. She conducted daily telephone interviews
with participants, showcasing her excellent communication skills. As the project
progressed, Ms. Mytrofanova further distinguished herself by co-supervising two
research interns.

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During her tenure, Ms. Mytrofanova covered a range of responsibilities.
More specifically, she:
• assisted in the conceptualization of the study
• co-developed the question pool
• conducted translation and back-translation procedures
• helped set up questionnaires in Limesurvey
• prepared informative material for participants
• recruited participants for the study
• executed and documented daily telephone interviews with N = 35 participants
• helped onboard and supervise new members of the research team

Ms. Mytrofanova's performance consistently surpassed our expectations for a MA
student. She showcased exceptional project management skills, establishing a
well-organized project structure that includes comprehensive documentation for
each new participant. Her enthusiasm and commitment to the project were exem-
plary and proved to be critical to the project's success.

We are profoundly grateful for Ms. Mytrofanova's contributions to our research.
Her engagement and dedication to the cause were remarkable, and we look for-
ward to any potential future collaborations. We sincerely thank Ms. Mytrofanova
and extend our best wishes for her future professional endeavors.

Fribourg, 6 JUNE 2023

Petra Klumb Caroline Gahrmann
Professor for Occupational Research Assistant
Health Psychology

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