Особисті дані приховані

MARIA HUBAL SUMMARY

02/08/2005
Technical Support specialist with experience in an
international business environment, sales,
CONTACT customer communications, and technical support.
Skilled in identifying root causes, effective client
communication, and supporting customers in Saas
P [відкрити контакти](див. вище в блоці «контактна інформація»)
environments. A team player, responsible, and
E [відкрити контакти](див. вище в блоці «контактна інформація»)
results-driven.
А Vinnytsia/Kyiv, Ukraine

EXPERIENCE

KFC, Derby, England Private International Company, Kyiv, Ukraine

Crew Member / 2023 International Customer Relations Specialist / 2024

Interpreter, London, England Working with international clients.
Providing consultations on the company’s
Freelance interpreter / 2023 products and services.
Supporting customers at all stages of
Oral interpretation English ↔ Ukrainian interaction.
during online meetings. Collaborating with internal teams to ensure
Ensuring clear and professional high-quality service.
communication between parties.

Brainstack IT Company, Remote
RC Store, Kyiv, Ukraine
Tier 2 Support Agent / 2025
Sales manager / 2023-2024 Tier 1 Support Agent / 2025-2026

Online and offline sales of FPV products. Providing Level 1 and Level 2 technical support for
Identifying customer needs and offering software installation, configuration, and usage.
appropriate solutions. Software installation and remote setup for clients;
Building long-term relationships with onboarding support.
clients. Troubleshooting tech issues via phone, ticketing
Providing tech support for configuration systems, and online channels.
and usage. Analyzing technical issues, identifying root causes,
Contributing to achieving and exceeding and ensuring timely resolution in line with service
sales targets. standards.
Identifying upsell and expansion opportunities aligned
with customer needs.
Helping customers adopt additional features to
increase product value.

LANGUAGES

English (Advanced)
Japanese (Pre-Intermediate)
Ukrainian (Native)

HARD SKILLS SOFT SKILLS

Excel, Word, Google Docs Time management
Supporting Saas cloud-based products Communication skills
Jira, Zendesk Responsibility
1C Stress resistant
Troubleshooting Technical problem-solving mindset
TeamViewer / AnyDesk Teamwork
Software installation and configuration
Basic knowledge of Windows and macOS
Upsell & expansion support based on customer
needs
Customer feedback analysis & usage insights

EDUCATION

Taras Shevchenko National University of Kyiv
2022–2024 — Incomplete higher education
Faculty: Japanese Language, Literature and Translation;
English Language

Ukrainian-American University of Concordia
2024 — Currently a student
Faculty: International Business Relations