Особисті дані приховані

Olena Matushanska
Translator & Sales Manager
Kharkiv, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація») • Telegram: @mahrez_29

ABOUT ME
Graduate of V. N. Karazin Kharkiv National University with a diploma with honours in Philology,
specializing in Germanic languages and translation, primarily English.
The process of earning my degree has taught me efficient task allocation and time management,
as well as patience and flexibility. Once I start working on a new task, I put my whole heart into it
and make sure the result is excellent.

WORK EXPERIENCE

Sales Person | Costudy OÜ
January 2026 – Present • Remote
● Communicate with prospective customers via live chat, WhatsApp, email, and phone calls.
● Consult customers regarding available services and pricing options.
● Follow up with potential clients who require additional time before making a purchase
decision.
● Handle objections and assist customers in selecting the most suitable service.
● Maintain accurate customer records and communication history in internal systems.
● Cooperate with support and operations teams to ensure a smooth customer experience.
● Perform routine testing of PPC websites and landing pages.
● Verify the functionality of contact forms, chat widgets, CTA buttons, and lead-generation
tools.
● Identify and report technical issues affecting customer acquisition.
Deputy Shift Manager | Costudy OÜ
February 2025 – January 2026 • Remote
● Assisted Shift Managers in coordinating daily operational processes.
● Monitored order queues, deadlines, payments, revisions, and customer requests.
● Processed and verified customer payments and transactions.
● Investigated order discrepancies and communicated with customers regarding missing
information and additional requirements.
● Assigned and monitored tasks according to established internal procedures.
● Worked with CRM, ticketing, payment-processing, and order-management systems.
● Participated in quality control procedures and deadline monitoring.
● Performed selected Shift Manager responsibilities during periods when Shift Managers
were unavailable.
Translator | The Public Organization “Kharkiv Association of Blind Lawyers”, O. L. Lepetyuk
March 2023 – January 2024 • Kharkiv, Ukraine
● Translated organizational documentation from Ukrainian into English.
● Ensured accuracy and consistency of legal and administrative terminology.
 ● Assisted with communication during meetings when required.
Tutor | Self-Employed
July 2021 – May 2025 • Kharkiv, Ukraine
● Taught English to children and adults.
● Prepared individualized lesson plans according to students’ goals and proficiency levels.
● Adapted learning materials to different age groups and learning styles.
● Monitored student progress and provided regular feedback.
Receptionist | French–English School
November 2020 – January 2021 • Kharkiv, Ukraine
● Greeted students and prospective students.
● Provided information about courses and school services.
● Answered and made phone calls.
● Scheduled and cancelled classes.
● Prepared and printed educational materials.
● Assisted with administrative and accounting tasks.

EDUCATION & TRAINING

Bachelor of Philology, Translator | V. N. Karazin Kharkiv National University
September 2019 – July 2023 • Kharkiv, Ukraine
Website: karazin.ua/en

LANGUAGE SKILLS
Mother tongue: Ukrainian
Language Listening Reading Spoken Prod. Spoken Inter. Writing
English C1 C2 C1 C1 C2
German A2 A2 A2 A2 A2
Russian C2 C2 C2 C2 C2

SKILLS
● Microsoft Office — Word, Excel, PowerPoint, Outlook
● Messengers — WhatsApp, Discord, Telegram
● Google Workspace — Meet, Docs, Classroom, Forms, Drive, Slides
● Social Media / Social Networking platforms

COMMUNICATION & INTERPERSONAL SKILLS
● Persistence
● Cooperation and teamwork
● Flexibility
● Responsibility
● Adaptability