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Lina [відкрити контакти](див. вище в блоці «контактна інформація»)

Кondaurova [відкрити контакти](див. вище в блоці «контактна інформація»)

tg: @Tatarina1
Client Service professional with 5+ years of experience in digital agencies, specializing in team
mentoring, client relationship management, and operational process improvement. Proven experience
in building onboarding programs, developing internal standards, and coordinating cross-functional
teams to deliver high-quality client service.
key achievements work experience
Mentored a team of 7 Svitsoft

Client Service Managers.
Client Service Mentor
may 2025 - now
Built the department SLA Mentored a team of 7 Client Service Managers through regular 1:1
and competency meetings, feedback sessions, and PDP development.

framework.
Designed and implemented department SLA, onboarding processes,
Designed onboarding and competency frameworks.

and PDP processes.
Supported Team Lead in operational management, team coordination,
Led client escalations and and process improvement.

retention initiatives.
Reviewed project quality, client communication, reports, and strategic
Supported Team Lead in presentations.

operational Led onboarding and adaptation of new team members.

management. Managed client escalations and supported retention of key accounts.

Developed internal documentation, templates, guides, and training
materials.

skils Client Success Manager
april 2024 - may 2025
Managed a portfolio of PPC projects from onboarding to delivery.

Coordinated communication between clients and internal teams.

HARD
Prepared and presented weekly and monthly performance reports.

Team Mentoring
Presented marketing strategies and campaign results.

Client Service Management
Monitored project timelines, budgets, and risks.

Project Management

Process Design

Built long-term client relationships and identified upsell opportunities.
Stakeholder Management
Account Manager at Grape agency
june 2023 - april 2024
Business Communication

Performance Marketing
Managed end-to-end SMM projects.

Worksection
Coordinated creative, production, and influencer teams.

Jira
Organized commercial photo and video shoots.

Asana

Prepared client reporting and campaign presentations.

Managed multiple projects simultaneously.

SOFT
Resolved client issues and maintained long-term relationships.
Leadership

Coaching
Account Manager at GRA agency
march 2023 - june 2023
Decision Making

Conflict Resolution
Managed client communication and project delivery.

Strategic Thinking
Coordinated cross-functional teams to ensure timely execution.

Communication
Prepared briefs, documentation, and technical requirements.

Accountability
Supported strategic planning and content development for agency
Problem Solving projects.
Project Manager at idnt
july 2020 - march 2022
education Managed digital projects from planning to successful delivery.

National Pedagogical Coordinated a cross-functional team of 5+ specialists.

Prepared project documentation, technical tasks, and project
Dragomanov University
roadmaps.

Event Management Conducted client presentations and managed stakeholder
(2018-2022) communication.

Provided post-launch support and ensured client satisfaction.