Юлія

YULIIA MELNYCHUK
OPERATIONS & LOGISTICS COORDINATOR

telegram: @yuliamelnychuuk
[відкрити контакти](див. вище в блоці «контактна інформація»)
Operations & Logistics Manager with 3+ years of experience in high-load delivery coordination and cross-
functional team management. Proven track record of optimizing workflows and reducing operational costs
in fast-paced environments. Data-driven approach to scaling processes and improving service quality.

PROFESSIONAL EXPERIENCE
Administrator of the Laser Cosmetology and Hair Removal Center
April 2023- January 2024
Coordinated daily operations and administrative processes of the cosmetology center
Managed client scheduling, CRM database, and customer communication
Served 50+ clients daily in a fast-paced customer service environment while resolving client issues
efficiently
Handled reporting, cash operations, and administrative documentation
Collaborated with cosmetologists and doctors to ensure smooth workflow and high-quality service

Logistics Operations Manager in Flo.lux company
January 2024 - June 2026
Coordinated end-to-end delivery operations for floral products, ensuring timely and accurate
order fulfillment
Optimized delivery routes, improving logistics efficiency and reducing delivery time and
operational costs by ~10%
Managed high-volume operations of up to 650+ daily deliveries during peak periods
Supervised daily workflow of couriers and drivers, including shift planning, scheduling, and
dispatch coordination
Monitored order processing at all stages — from warehouse handling to final customer delivery
Collaborated closely with sales managers and florists to prioritize urgent and high-value orders
Maintained logistics documentation, reporting systems, and CRM data accuracy
Resolved urgent delivery issues and customer claims in a fast-paced, time-sensitive environment
Analyzed logistics performance metrics and implemented process improvement initiatives

EDUCATION SKILLS
CRM systems, KeyCRM, 1C
National Aviation University, Kyiv Google Sheets, Microsoft Office
BSc in Management (Specialty 073) Last-mile delivery coordination
2022 – 2026 Route optimization
Languages Shift planning & dispatch
English – Upper-Intermediate (B2) KPI tracking & reporting
Team leadership & cross-functional collaboration
Courses & Certifications
Customer claims resolution
SMM Specialist 5.0 – Iryna Vakhtova (NEW LOOK)
Business English: Meetings – Coursera, 2025