Kateryna

KATERYNA KUZNIETSOVA

[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Location: Ukraine

Key Skills
Customer communication
Problem-solving
Attention to detail
Multi-tasking & time management
Computer literacy (MS Office, CRM-ready)
Fast learner / adaptable

Languages
English — B2
Ukrainian — Native
Russian
PROFILE
Reliable and attentive communicator with experience in text-based customer support and client coordination. Able to handle a high volume of written requests calmly and accurately, follow guidelines, and solve problems quickly. Comfortable working remotely, learning new tools fast, and keeping all information confidential.

EXPERIENCE
Vehicle Sourcing & Client Coordination (Self-Employed) — 2018 – Present
• Managed the end-to-end client experience for vehicle purchases from the USA, EU, and UAE: sourcing, logistics to Ukraine, repairs, documentation, and sales.
• Communicated daily with clients, suppliers, and service providers across countries and time zones, resolving issues and keeping all parties informed.
• Maintained detailed records for every transaction and resolved client concerns about condition, paperwork, and timelines — often on short notice.
Gym Trainer — Full-time 2018–2020; Part-time 2021–January 2026
• Provided one-on-one coaching to clients with diverse needs, building trust through clear, patient communication.
Followed structured programs consistently while adapting guidance to each client; handled questions and complaints calmly and professionally.

Customer Support Representative — February 2026–July 2026
• Handled inbound written customer inquiries via chat and email, providing prompt and accurate responses in accordance with company guidelines.
• Escalated complex issues to the appropriate team and tracked resolutions, ensuring timely follow-up and customer satisfaction.
• Maintained accurate records of interactions, monitored conversation quality, and followed moderation guidelines to keep communication standards high.
KEY STRENGTHS
• Problem-solving and analytical skills, developed through coordinating multi-step international transactions and resolving client issues.
• High attention to detail and accuracy in documentation, recordkeeping, and follow-up.
• Empathetic, customer-oriented communicator, comfortable multi-tasking and prioritizing across several requests at once.

EDUCATION
Odesa National Economic University, Odesa, Ukraine
Master's Degree in Economics, specialization in Personnel and Enterprise Management — 2011–2017
Kherson State University
Extramural studies, Sport and Physical Culture — Sept. 2025–Dec. 2026 (in progress)
ADDITIONAL TRAINING
STEP IT Academy — Software Testing (Manual QA), 2023
Hillel IT School — Manual QA, 2024