Євгенія

Jenia Lototska
Chernivtsi, Ukraine
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WORK EXPERIENCE
Business Development Representative | The Ash Design (digital design studio),
Odesa December 2024 - April 2025
• Managed the full sales cycle: from first client response to deal closing and ongoing
support.
• Handled all key documentation, including contracts, invoices, NDAs, project estimations,
and custom commercial proposals tailored to client needs.
• Built and implemented a fully structured Sales CRM system in ClickUp from scratch,
transitioning the company from Notion and streamlining the sales process, pipeline
tracking, and internal communication.
• Worked with clients from various channels: direct inquiries, referrals, LinkedIn, Dribbble,
Upwork, and others, adapting communication to different audiences and client types.
• Maintained and developed long-term relationships with current clients, managing new
requests, upsells, and ongoing collaboration on additional projects.
• Participated in strategy development sessions, contributing ideas on how to improve
outreach approaches, client journey, and optimize internal workflows.
• Collaborated closely with design and project teams to align client expectations with
deliverables and ensure high-quality project execution.
• Participated in weekly retrospectives with management and project teams, sharing
insights on client feedback and helping shape the company’s strategic direction.
• Proactively managed the sales pipeline and deal forecasting, ensuring transparency and
accuracy in ongoing deals and client communications.
• Took initiative to optimize client onboarding and internal sales processes, improving client
experience and reducing time to project kickoff.

Sales Development Representative | Mainflow (outsource development agency),
Chernivtsi July 2024 - November 2024
• Initiated and managed communication with existing and potential clients via LinkedIn,
Email, Slack, and Upwork on behalf of the agency head.
• Collected feedback on client satisfaction with project delivery, identified the need for
additional work and updates, and kept clients informed about new case studies and
company updates.
• Analyzed lead websites and discreetly suggested improvements for enhancement and
modernization.
• Collaborated closely with the Sales team, Project Manager, and development team to
define sales strategy, project scope, and pricing.
• Conducted ICP data collection and lead generation on LinkedIn.
• Participated in regular team meetings.
• Utilized tools such as HubSpot, Slack, Email, ClickUp, Sales Navigator, and others.

Sales/Project Manager | Ria Tener Bridal Brand, Chernivtsi March 2021 - March 2024
• Managed end-to-end order fulfillment and attracted new customers, contributing to
business growth.
• Led direct communication with wholesale clients across all continents through Zoom,
phone calls, and messaging platforms, ensuring the delivery of exceptional service.
Implemented a personalized approach for each client (up to 70 ongoing clients at the
 same time)
• Reported directly to the CEO and consistently provided proposals for improving sales
strategies, adopting new tools, and running promotional campaigns.
• Prepared and executed various documents, including contracts, invoices, and customs
declarations.
• Coordinated the organization of business trips and participated in international
exhibitions, managing all preparatory processes.
• Represented the company at international and Ukrainian exhibitions as a sales manager,
contributing to brand visibility and business expansion.
• Successfully resolved crises and managed conflict resolution with wholesale customers.
• Created and maintained project estimates, overseeing compliance with budgets and
deadlines. Implemented and actively worked with the referral system (distribution
network).
• Trained and mentored new employees in the sales department.

Assistant to the CEO | West Camp, Chernivtsi | March 2017 - September 2017
• Developed a recreation program for a children's camp, including curriculum creation.
• Conducted recruiting, managed communication with parents, and coordinated
transportation.
• Solved organizational issues and fulfilled counselor duties during camp shifts.

Manager | Art Four, Chernivtsi | 2016 - 2017
• Coordinated direct communication with retail customers and managed the entire order
handling and shipping.
• Utilized Trello for effective order management and coordinated tasks for designers and
specialists.
• Implemented quality control measures and customer feedback.

EDUCATION
State University of Trade and Economics, Chernivtsi, Ukraine
Bachelor of Marketing September 2016 - June 2018
Industrial College, Chernivtsi, Ukraine
Junior Specialist of Tourism Management September 2013 - March 2016

ADDITIONAL EDUCATION
English for IT at SoftServe Academy December 2023 - January 2024

TECHINICAL PROFICIENCIES
HubSpot | Slack | Notion | ClickUp | Sales Navigator | Trello | Zoom | Figma | Google
Workspace | Pages | Keynote | Numbers | Microsoft Office: Word, Excel, PowerPoint |
Dropbox | WordPress CMS

LANGUAGES
Ukrainian (C2) | English (B2) | Polish (A2)