Андрій

Andriy Blagiy telegram
Multi-skilled and tech-savvy specialist with practical experience
in customer service, technical support, sales, and e-commerce [відкрити контакти](див. вище в блоці «контактна інформація»)
operations. I have hands-on experience in lead generation
(searching for contacts), working with CRM systems (Bitrix24),
and basic candidate screening (HR/Hiring). Thanks to my strong
technical background, I easily handle technical user requests
(L1/L2 support, basic system administration) and use AI tools Languages
(ChatGPT, Claude, Gemini) to automate routine tasks, write
English: (B2)
communication scripts, and create content. I learn quickly from
instructions, pay attention to details, and always meet deadlines. Upper-Intermediate
Ukrainian: Native.

Skills Experience
Operations, Support & Lead Gen Specialist
Customer Service & Sales: (2023 - Present)
Chat sales, cold calling, handling
objections, Customer & Tech Support
Sales, Customer & Tech Support:
(L1/L2), basic system administration, 1.Conducted cold calls and managed chat sales,
working with Bitrix24 CRM. successfully handling customer objections.
2.Provided technical support (L1/L2) for the product
Lead Generation & HR Assistant: and resolved basic system administration issues
Finding and collecting contact data (open (network and software troubleshooting for users).
sources), managing lead databases in 3.Integrated AI tools (ChatGPT, Claude) to quickly
Google Sheets/Excel, initial resume generate personalized replies and optimize sales
screening, and candidate evaluation scripts.
(Hiring).
Lead Generation & HR Support:
E-commerce & Marketing: 1.Researched information online to find company
Managing online stores on Shopify and contacts, emails, creating databases in Google
Amazon (product listings, order tracking), Sheets.
preparing (farming) and managing Google 2.Participated in the hiring process: conducted initial
Ads accounts. resume screening and basic candidate evaluation
based on job requirements.
Traffic Arbitrage:
Experience with E-commerce (physical E-commerce, Marketing & Traffic Operations:
products) and Crypto niches; attracting 1.Managed admin panels on Shopify and Amazon:
organic traffic through video platforms uploaded product listings, monitored orders, and
(TikTok, YouTube Shorts). communicated with buyers.
2.Farmed and warmed up Google Ads accounts
Software & Tools: using antidetect browsers and proxies to ensure
Google Workspace (Docs, Sheets, Drive), stable ad campaign launches.
Figma (basic level), antidetect browsers 3.Attracted organic traffic in E-commerce (physical
(Multilogin, Dolphin, Gologin), proxy, VPN. products) and Crypto niches by posting and
promoting content on TikTok and YouTube.
Artificial Intelligence (AI):
Using LLMs for content generation, quick
replies, and daily work optimization.