Юлія

YULIIA HORTOVLIUK
BUSINESS OPERATIONS • AI AUTOMATION •
DIGITALISATION • ADMINISTRATION

PROFILE
Business Operations Specialist with experience in administration,
accounting, process improvement and digital automation. Skilled in
Microsoft 365, CRM systems, data and documentation, with additional
hands-on experience in AI automation and n8n. Organised, detail-oriented
and quick to learn new systems, with a focus on efficient and well-
CONTACT structured business operations.

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WORK EXPERIENCE
[відкрити контакти](див. вище в блоці «контактна інформація») Founder & Operations Manager — Aesthetic Photo Studio
Esbjerg , Denmark Berdychiv, Ukraine | 2024–2026
Managed bookings, customer communication, payments and
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scheduling.
-hortovliuk
Maintained customer records and organised daily operations.
SKILLS Improved administrative and customer service processes.
Microsoft 365 Junior Accountant — Trade Service
Business Process Analysis Zhytomyr, Ukraine | 2018–2020
Processed payroll, invoices and financial documentation.
Process Improvement Maintained accurate financial and employee records.
Process Documentation Supported daily accounting and administrative processes.

CRM Automation
AI Automation & Business Process Specialist
Remote | 2025–Present
AI Workflow Automation
Analyse business processes and improve administrative workflows.
n8n Work with Microsoft 365, CRM systems, data and digital
documentation.
OpenAI / LLM Integration
Build AI and automation solutions using n8n, APIs and AI tools.
REST APIs & Webhooks Business Process & Automation Specialist — Recruitment
Testing & Troubleshooting Project
LANGUAGES Denmark | 2026–Present
Support digitalisation of recruitment and administrative processes.
English — B1 (Intermediate) Work with Microsoft 365, Microsoft Lists, structured data and
Ukrainian — Native automated workflows.
Danish — A1, actively Coordinate requirements, testing and implementation with the client.
learning
Russian — Fluent DIGITALISATION & AUTOMATION
EDUCATION PROJECTS
AI Recruitment Automation — Denmark
IT School GoIT Designed and implemented an AI-enabled recruitment workflow covering
AI Automation Specialist CV processing, structured candidate and job data, AI-assisted matching,
2025 – 2026
recruiter review, documentation and reporting. Built with n8n, OpenAI API,
Zhytomyr Polytechnic State
Microsoft 365 and APIs, with human review and validation integrated into
University
Bachelor of Accountancy the process.
2015 – 2018 CRM & Lead Management Automation
Improved lead capture, validation, CRM data processing and follow-up
workflows.
Customer Booking Process Improvement
Structured booking, payment, scheduling and customer follow-up processes.
Employee Time Tracking Automation
Developed a digital workflow for employee check-in/out, working-hour
calculations and manager reporting.