Діана

DIANA
FILIMONOVA
Prague, Czech Republic 🇨🇿[відкрити контакти](див. вище в блоці «контактна інформація»)
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PROFESSIONAL
SUMMARY
A specialist with over 5 years of experience in an international corporate environment, combining
analytical thinking, strong organizational skills, and a creative approach. Experienced in process
coordination, working with data, preparing reports, liaising with stakeholders, and optimizing
workflows. Passionate about creativity, creating visual content, and understanding people's needs
in order to find solutions that deliver business value while creating a positive user experience. A
fast learner who adapts easily to new challenges and thrives in a dynamic environment.

SKILLS
Ability to work in Team Facebook Ads/Google Ads
Analytical thinking Adobe Photoshop
Emotional regulation under pressure Adobe Illustrator
Empathy Figma
Multitasking / cross-functional adaptability Notion
Social/organizational psychology insight Microsoft Office
Management / leadership
Digital marketing

EDUCATION
Bachelor's Degree Master's Degree Commercial Illustrastor
International economy Agribusiness/Agrotrading SKVOT
KNEU KNEU October 2024 - March 2025
September 2018 - March 2022 September 2022-February 2024

LANGUAGES
Ukraine (native) Japanese (A1)
English (B2) Czech (A1)

DIANA Prague, Czech Republic

🇨🇿[відкрити контакти](див. вище в блоці «контактна інформація»)
🇺🇦[відкрити контакти](див. вище в блоці «контактна інформація»)
FILIMONOVA [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL EXPERIENCE
Support expert
Genesis
March 2025 - July 2026

Communicate daily with English-speaking users across the US and Europe via chat
and voice calls, handling objections and feedback constructively.
Analyze user inquiries to identify patterns and recommend practical solutions,
adapting quickly in a fast-paced, KPI-driven environment.

Staffing coordinator
Ernst&Young
January 2022 - February 2026

Analyzed staffing and utilization data to produce regular performance reporting and forecasts
Automated Excel-based reporting workflows, improving reporting speed and accuracy
Coordinated resource planning and staffing for 100+ employees across concurrent projects,
partnering with managers, partners, and international offices to align on priorities.
Proactively identified process gaps and implemented new tools and approaches to streamline
coordination and reduce manual work.

Associate Assistant
Ernst&Young
September 2020 - December 2021

Managed incoming calls, emails, correspondence, and meeting room bookings, ensuring smooth
office operations.
Supported administrative processes, including document preparation, data entry, and maintaining
internal records.
Coordinated office logistics, supplies, courier services, and vendor communication.
Supported travel and business administration tasks for employees.

CREATIVE PRACTICE
Book Illustration — "Notable Women of the World" Freelance

Instagram Content Creation & Management Freelance