Контактна інформація

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Досвід роботи

OPERATIONS MANAGER

з 04.2016 по нині (10 років 6 місяців)
Happy Sky Cleaning, Дистанційно (Послуги для населення та бізнесу)

•Helped scale the field team from approximately 8 to 30 cleaning professionals at peak and supported the growth of the office team.
•Recruited and onboarded 50+ cleaning professionals and selected candidates for office roles; conducted office interviews in English.
•Independently made day-to-day hiring, termination, process and customer-resolution decisions without requiring owner approval for routine operational matters.
•Created and improved SOPs, onboarding materials and internal workflows; trained new dispatchers, sales staff and other office employees.
•Built a Google My Maps-based dispatch workflow to help office staff identify suitable cleaning professionals by location and assign jobs more efficiently.
•Developed Excel-based tools for payroll calculations and operational tracking, and helped organize payroll processes.
•Managed complex customer escalations, service issues and employee conflicts while protecting customer relationships and company revenue.
•Coordinated across sales, dispatch and field teams; monitored operational issues and supported staff when jobs were difficult to cover.
•Worked with operational financial information and profitability analysis and held authorized access to company banking platforms for business-related tasks.
•Evaluated and implemented operational tools and alternatives to reduce manual work, improve scheduling and control company costs.

Освіта

Vinnitsa National Technical University

Manager economist, Вінниця
Вища, з 2003 по 2009 (6 років)

Додаткова освіта та сертифікати

European School of Psychology

12 months

Знання мов

Англійська — вище середнього