Анна

ANNA SAVRANSKA
HR Manager

CONTACT SUMMARY
[відкрити контакти](див. вище в блоці «контактна інформація»)
People-oriented professional with 2+ years of experience
[відкрити контакти](див. вище в блоці «контактна інформація») in IT, coordinating teams and supporting employee

Kyiv onboarding, communication, and HR operations.
Passionate about employee experience and people
anna_savranska
development.

HARD SKILLS WORK EXPERIENCE
Employee Onboarding PROJECT MANAGER

Employee Relations UniTalk
Performance management May 2024-May 2026
Internal Communication
Documentation Coordinated daily collaboration between cross-

Employee Experience functional teams of developers, QA, designers and

Training & Mentoring stakeholders.

HRIS (PeopleForce) Facilitated communication between leadership and

Google Workspace employees, ensuring alignment and timely issue

HR Analytics (basic) resolution.

Workflow Improvement Facilitated daily stand-ups, sprint planning,

Conflict Resolution retrospectives, and regular team sync meetings.
Supported onboarding and adaptation of new
employees by introducing internal processes,
SOFT SKILLS
documentation, and team workflows.
Communication Identified team challenges through regular
Active Listening communication, helped remove blockers, and
Emotional Intelligence supported continuous process improvement.
Empathy Created and maintained internal documentation to
Relationship Building improve onboarding and knowledge sharing.
Conflict Resolution Initiated workflow improvements that enhanced
Team Collaboration collaboration and transparency across teams.
Problem Solving Partnered with managers and stakeholders to
Adaptability support team effectiveness and organizational goals.
Organizational Skills
Analytical Thinking

LANGUAGES
Ukrainian - native
English - C1
CUSTOMER CARE AGENT
Snov.io
April 2022-October 2023

Provided customer support via phone, email, and chat
Identified customer needs, resolved issues, and gathered
feedback
Mentored and onboarded new Customer Support
Specialists, helping them adapt to internal processes.
Collaborated with Product, QA and Development teams
to improve customer experience.Maintained internal
documentation and knowledge base
Collected customer feedback and shared insights with
internal teams to support product improvements.

EDUCATION
Art of Business Analysis
July-september 2024
Business Analysis Essentials Trening

Beetroot Academy
Jan - May 2024
Project Management in IT

Andrzej F. Modrzewski University
2019-2022
Management