Надія

Nadiia Demchenko
Senior Project Manager,
FinTech (Acquiring, POS, Insurance)
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

SKILLS PROFILE

• Delivery & methodology: SDLC, Agile, software Senior Project Manager with 8 years in IT project
requirements, risk management, resource allocation management and 3 years in a department head role,
• Technical understanding: development and testing specializing in FinTech delivery across acquiring, POS,
principles and insurance. Skilled at building cross-functional
• Leadership: cross-department coordination, people teams and delivery processes from the ground up and
management, client & stakeholder management, managing end-to-end development of regulated
conflict resolution financial products in close coordination with
• Tools: Jira, Confluence, GitHub, AI-assisted tools stakeholders, compliance teams, and vendors. Work
fluently across English, German, and Ukrainian.

EMPLOYMENT HISTORY

Project Manager Operations at HS-Soft
October 2025 — August 2026
Key Achievements
• Established project management and delivery processes that improved team collaboration and execution.
• Formed new development teams by organizing individual developers into effective, cross-functional units with
clear SDLC.
• Introduced structured workflows and clear communication channels across Support, Product, Development, QA,
and Design.
• Enabled efficient coordination across multiple teams, supporting predictable and high-quality project delivery.
• Developed a structured prioritization system to navigate the requests of 2000+ clients.
• Managed the setup of proper CI/CD pipelines and automated test coverage across projects.

Key Responsibilities
• Processes establishment: Establish and optimize delivery workflows and project management processes,
standardize practices for planning, communication, and delivery, and drive continuous improvement based on
team feedback and outcomes.
• Project & Delivery Leadership: Build and structure cross-functional development teams, define workflows and
responsibilities, coordinate execution from planning through delivery, and align business goals with technical
implementation.
• Project Coordination: Manage 3 teams with more than 10 projects; coordinate activities across Support, Product,
Development, QA, and Design; monitor progress and milestones; and manage risks, blockers, and dependencies.
• Development Team Coordination: Coordinate development priorities, facilitate cross-team collaboration, remove
impediments, and manage dependencies.
• QA & Testing Coordination: Coordinate testing and release readiness, ensure timely handover to QA, track
defects, and validate regression and production releases.
• Design Coordination: Coordinate UI/UX delivery, facilitate designer–developer communication, and track design
reviews and approvals.
• Stakeholder Communication: Provide regular status updates and document decisions, action items, and
outcomes.
• Release Coordination: Coordinate release planning and execution and track approvals and deployment
readiness.
• Reporting & Documentation: Prepare status reports and delivery metrics and track KPIs such as sprint progress,
timelines, blockers, and quality.
• Product Owner Support: Support backlog management, refinement, and prioritization; ensure requirements are
development-ready; and communicate scope changes and their impact.

Project Manager at SDK.Finance
March 2024 — September 2025
• Led cross-functional teams to deliver projects on time, within scope, and budget across all phases of the project
lifecycle
• Managed the end-to-end development of fintech systems
• Defined and implemented tailored Software Development Life Cycle (SDLC) models based on project and
organizational needs
• Coordinated closely with stakeholders, legal/compliance teams, and third-party vendors to meet financial
regulatory standards and business expectations
• Created, assigned, and tracked tasks across the team; maintained release notes, sprint boards, and related
project documentation to ensure transparency and alignment
• Prepared and presented regular reports and executive summaries to top management and key stakeholders to
ensure strategic alignment and informed decision-making
• Created detailed project plans, timelines, and resource allocations
• Managed risks, issues, and change requests proactively with structured escalation and mitigation plans
• Facilitated effective communication through stakeholder meetings, stand-ups, and sprint reviews to maintain team
alignment
• Ensured compliance with internal policies, regulatory requirements, and quality assurance standards throughout
the project lifecycle
• Managed people on an ongoing basis, including workload distribution, conflict resolution, performance reviews,
and team growth planning

Project Manager at Digifico GmbH
October 2018 — February 2024
Main project: Web and mobile software development for Swiss insurance companies
Responsibilities
• Oversaw the entire product life cycle from requirements gathering to product release
• Planned projects and sprints
• Defined project scope and managed scope changes
• Ensured the timely delivery of the project while maintaining high quality standards
• Coordinated teams for successful implementation of project plans
• Identified and managed project risks and issues
• Managed and supervised both the development process and quality assurance procedures
• Designed the project schedule with milestones and design reviews
• Created detailed and precise tasks
• Participated in daily stand-ups and other required meetings with different stakeholders and teams
• Acted as the primary point of contact for client management, gathering requirements, aligning expectations,
managing escalations, and ensuring satisfaction throughout the project lifecycle.
• Maintained project documentation

Side projects
- Content management system (Swiss banking)
- Virtual art gallery (Swiss banking)
- Healthcare web portal

Head of the Executive Department at Philin Translation Agency
April 2015 — October 2018
• Managed the team of translators, editors and proofreaders, with quality and deadlines control.
• Performed written and oral translations, specialty field - legal translations.

EDUCATION

Applied Linguistics Master's Degree
V. N. Karazin Kharkiv National University, Kharkiv
January 2009 — July 2014