Valeriia

VALERIIA NAUMENKO
Remote Executive Operations / Business Operations Professional
Spain-based | Remote Contractor | Open to EU / U.S. / International Time Zones | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Remote Executive Operations / Business Operations professional with strong U.S.-market experience since 2021 across founder support, service
operations, logistics, CRM implementation, hiring, SOPs, client/vendor coordination, and multi-state operational management. Experienced in
supporting business owners by turning chaotic workflows into clear systems, structured follow-ups, documented processes, and decision-ready
updates. Helped scale a U.S.-based service operation from approximately 60 to 400 monthly jobs across 10 states and 14 cities, built CRM
workflows and SOPs from scratch, hired 50+ technicians, improved lead conversion from approximately 40% to 87%, and currently supports a 13-
truck OTR fleet operating across all U.S. states.

CORE SKILLS
Executive & Founder Support: priority management, follow-ups, task tracking, owner support, decision-ready updates, meeting preparation,
documentation, scheduling, travel coordination
Business Operations: CRM workflows, SOP creation, process improvement, operational reporting, client/vendor coordination, insurance
communication, service operations, multi-state operations
Project & Team Coordination: task ownership, deadline tracking, cross-functional coordination, onboarding, technician and office-staff
guidance, team accountability, issue escalation
Logistics & Fleet Operations: OTR fleet coordination, driver communication, route planning, fuel planning, maintenance scheduling, repair
tracking, vendor follow-up, paperwork, issue resolution
Tools & Systems: Google Workspace, Microsoft Office, Excel, Monday.com, ClickUp, Housecall Pro, ServicePower, insurance portals, TMS,
MacroPoint, WhatsApp Business, Zoom, Google Meet, Microsoft Teams, Zapier, automation tools, ChatGPT and AI tools

PROFESSIONAL EXPERIENCE

Fleet Operations Manager / Operations Coordinator
U.S.-Based Trucking Company | Remote Contractor | Sep 2023 - Present
• Support operations for a 13-truck solo OTR fleet operating across all U.S. states.
• Coordinate driver communication, route planning, fuel planning, maintenance scheduling, repair tracking, vendor follow-up, paperwork, and
urgent operational issue resolution.
• Improve maintenance visibility and reduce avoidable downtime through proactive maintenance scheduling, issue tracking, repair follow-up, and
faster escalation.
• Review driver routes in advance and provide fuel-route guidance to support better fuel-cost control.
• Coordinate with drivers, repair shops, vendors, accounting, and management to keep trucks moving and operational issues documented.
• Improve driver compliance through consistent follow-up, individual communication, clear expectations, and situation-specific problem solving.

Business & Personal Assistant / Operations Manager
U.S.-Based Appliance Repair Company | Remote Contractor | Jul 2023 - Jul 2026
• Supported the business owner directly across daily operations, priorities, follow-ups, documentation, scheduling, client communication, vendor
coordination, internal team management, and personal/business assistant tasks.
• Helped scale operations from approximately 60 to 400 monthly jobs across 10 states and 14 cities.
• Built and implemented CRM workflows from scratch using Housecall Pro and task-management systems such as Monday.com and ClickUp.
• Created SOPs, guidance materials, and onboarding processes for technicians and office staff, including CRM usage, company rules, service
standards, internal workflows, and daily operating procedures.
• Hired 50+ technicians across the U.S. and supported office-staff hiring, onboarding, and process training.
• Helped secure 10+ new client/provider relationships and supported communication with insurance companies, vendors, customers, property
managers, and service partners.
• Improved lead conversion from approximately 40% to 87% by improving speed-to-lead, follow-up discipline, scripts, CRM visibility, scheduling
standards, dispatcher accountability, and reporting.
• Handled complex customer cases, disputes, urgent operational issues, vendor problems, insurance communication, and internal escalations
independently, reducing the amount of direct involvement required from the owner.
• Prepared and managed operational documentation, reports, templates, estimates, invoices, trackers, checklists, and workflow instructions.

Operations Team Leader
Fox Carriers LLC | Remote, Full-time | Jun 2021 - Jun 2023
• Led and supported an after-hours operations team in a busy U.S.-market transportation company, helping maintain communication quality,
operational visibility, and service standards outside regular business hours.
• Coordinated daily transportation operations, including shipment tracking, driver updates, customer communication, paperwork review, and
issue escalation.

• Provided fast and accurate updates to customers and internal teams based on real-time shipment information, driver communication, and
transportation status.
• Verified transportation paperwork, tracked shipment progress, and helped ensure that required information was accurate, complete, and
properly documented.
• Communicated with drivers, customers, brokers, dispatchers, team leads, and upper management to resolve operational issues and keep
freight moving.

Customer Service Representative
American Medical Centers | Lviv, Ukraine, Full-time | Mar 2020 - May 2021
• Communicated with international patients and existing clients through email, phone calls, JivoSite, Telegram, Viber, and WhatsApp in a
professional and service-oriented manner.
• Provided clear information about medical center services, appointments, procedures, required documents, and next steps.
• Collected and accurately recorded patient contact details, insurance information, medical history, and other required data while following
internal policies and customer service standards.

EDUCATION, LANGUAGES & REMOTE SETUP
Education Languages
Ivan Franko National University of Lviv Ukrainian - Native | Russian - Native
Bachelor's Degree, International Economic Relations English - Full professional / near-native working proficiency
Sep 2018 - Jun 2022 French - Professional working proficiency
Remote Work Setup: Fully remote-ready setup with stable internet, reliable electricity, quiet home office, dual monitors, high-performance
desktop PC, headset/headphones, separate microphone, and iPhone 16 Pro Max. Available for contractor work across European, U.S., and
international time zones.