Особисті дані приховані

Olha Antonenko
Sales Manager / Key Account Manager
Telegram: @Olaaanto
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Location: Remote / Open to relocation
Professional Summary
Results-driven Sales Specialist with progressive experience in direct sales, client relationship management, and customer service across retail, e-commerce, and education sectors. Proven track record of guiding clients through the full sales cycle — from needs assessment to closing — while consistently meeting KPIs and building long-term, repeat business. Skilled in CRM management, objection handling, upselling and cross-selling, and delivering a high standard of client care. Experienced in serving international clients in English.
Professional Experience
Sales Manager — Online Foreign Language School
2025 — Present
• Advise parents on course offerings and educational programs, matching services to family needs.
• Identify client needs and recommend the most suitable learning program for each child.
• Drive direct sales of school programs through live course presentations conducted via Zoom.
• Handle objections and guide prospective clients through the decision-making process.
• Maintain long-term client relationships, ensuring high service quality and repeat enrollments.
Sales Manager / Client Relationship Specialist — Beomdesign, Odesa, Ukraine
2020 — 2022
Ukrainian designer clothing and accessories showroom.
• Managed the full client engagement cycle, from needs assessment through purchase completion.
• Consistently met individual KPIs and sales targets.
• Handled client objections and resolved concerns to support purchase decisions.
• Maintained and updated the client database within the CRM system.
• Advised clients on product assortment and provided personalized recommendations.
• Oversaw merchandising and showroom presentation in line with brand standards.
• Managed inventory tracking and stock control.
• Built long-term relationships with repeat clients, driving continued purchases.
• Achieved monthly sales targets consistently.
Sales Manager — Bag Factory, Kyiv, Ukraine
2019 — 2020
Retail chain specializing in premium leather goods and luggage.
• Managed the full sales cycle, from needs identification to successful deal closure.
• Advised clients and recommended optimal solutions based on their needs and budget.
• Handled objections and negotiated with clients to close sales.
• Met KPIs and increased average order value through upselling and cross-selling.
• Maintained the client database using CRM (1C).
• Served international clients in English.
Key Achievements:
• Consistently achieved monthly and quarterly sales targets.
• Increased average order value through upselling and cross-selling techniques.
• Delivered a consistently high standard of client service and loyalty.
• Successfully supported international clientele in English.
Skills
• Warm lead / existing client base management
• Sales and customer experience management
• Long-term client relationship building
• Needs assessment and consultative selling
• Negotiation and objection handling
• Upselling and cross-selling
• Customer service excellence
• CRM systems (including 1C)
Education
Kyiv National University of Culture and Arts (KNUKiM)
Major: International Tourism
Languages
• Ukrainian — Native
• Russian — Fluent
• English — Upper-Intermediate (B2)
• Turkish — B1