Yevhenii

Yatsenko
iGaming professional with cross-functional experience
spanning technical operations, compliance, and VIP client
management. Certified in AML, GDPR, and information security.

Yevhenii Consistently ranked top performer on internal KPI metrics
(uptime, incident response, service quality). Fluent in English,
[відкрити контакти](див. вище в блоці «контактна інформація») with working knowledge of German
[відкрити контакти](див. вище в блоці «контактна інформація»)

SKILLS WORK EXPERIENCE

Compliance & Operations MAINTENANCE SUPPORT MANAGER
• AML and KYC knowledge
BrainRocket LTD, October 2024 — July 2026
• Risk assessment and fraud-prevention judgment
• Handling player data and sensitive information
• Experience with iGaming back-office/admin Ensure proper operation and technical performance of interactive
platforms (incl. SoftSwiss) casino equipment used in live-streamed environments
• Experience handling player transactions: Manually verified gameplay outcomes and processed player
reviewing, processing, and ensuring accuracy payouts in cases of AI/camera system malfunction, applying risk-
assessment judgment to balance accuracy with fraud-prevention
Client & Campaign Management protocols
• Multi-brand VIP account management Perform hands-on technical maintenance and mechanical repairs
• Player reactivation and win-back campaigns for to minimize downtime
low-engagement/dormant users Conduct regular inspections, maintain incident logs, and prepare
• Campaign analysis and reporting equipment for live sessions
• Bonus systems and reward logic Took on informal leadership responsibilities, mentoring team
• Behavioral segmentation and proactive members and supporting workflow coordination during peak
outreach based on player activity periods
Consistently achieved top KPI scores for uptime, incident
response time, and presentation quality
Additional
• Informal team leadership and mentoring
VIP ACCOUNT MANAGER
LIVESOFT LTD, April 2024 — August 2024
LANGUAUGES
English — fluent Managed VIP relationships across multiple sister brands within the
German — basic same iGaming group, ensuring consistent high-touch service
Russian — native Managed a portfolio of 300–500 active player accounts, with
dedicated high-touch service for a core group of top-tier VIP clients
CERTIFICATES Proactively identified and engaged newly registered players via the
admin panel, tailoring outreach and offers based on deposit activity
Course “Fundamentals of Anti-
and engagement level
Money Laundering and
Designed tailored bonuses, cashback deals, and free spin
Counter-Terrorist Financing
campaigns based on player activity, spend, and risk profile
(AML/CTF)”, 2023
Analyzed deposit/cashout patterns and payout ratios to inform
General Data Protection
incentive strategy and profitability
Regulation (GDPR), 2023
Collaborated with CRM and marketing teams on cross-sell and
Information Security, 2023
retention campaigns across sister brands
Information Security, 2025

ACCOUNT MANAGER
EDUCATION ITSFAIL LTD — October 2022 – April 2024
Bachelor’s Degree in Philology
(English and German Languages)
Oversaw customer engagement across email, SMS, phone, and
social media, including outbound calls to players
Kyiv International University, Managed outreach to a large-scale contact base (~1,000
Ukraine accounts), including low-engagement and dormant players,
focusing on reactivation through targeted calls and offers
Graduated in 2023 Ran A/B testing to optimize retention tactics and inform data-
driven decisions
Analyzed user data and behavior patterns to identify opportunities
for improvement
Worked with CRM and marketing teams to deploy targeted
campaigns, tracking performance via internal reporting tools