Анна

Anna Berezhnytska
Legal Operations Specialist

[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Glasgow, United Kingdom

WORK EXPERIENCE
Customer & Legal Operations Specialist | Ukraine, remote
OBRIO | January 2024 - present (2 years 7 months)

Managed legal and compliance requests related to GDPR, data privacy, intellectual property, and complex payment
disputes, ensuring 100% SLA compliance.
Collaborated with in-house Legal Counsels on compliance matters, legal documentation, and regulatory analysis.
Prepared GDPR-compliant data access and erasure reports and maintained compliance documentation.
Developed and implemented refund and consumer protection policies for EU, UK, and US markets by analysing
applicable legislation and coordinating with Legal, Product, and Payments teams.
Drafted internal legal documentation, compliance guidelines, SOPs, and policy documents adopted across
Operations.
Prepared evidence packages for PayPal disputes and card chargebacks, contributing to an 80% successful dispute
resolution rate.
Conducted legal research on consumer protection, payment regulations, privacy law, and platform compliance.
Managed internal knowledge bases and legal documentation, redesigning the Help Center structure and improving
customer satisfaction by 30%.
Built automated legal request tracking workflows, reducing processing errors by 30%.
Coordinated onboarding, legal process training, and documentation workshops for new employees.

Advocacy Assistant Intern | Ukraine
Private Advocate | March - September 2023 (6 months)
Conducted in-depth legal research and analysis, monitored civil and administrative legislative updates.
Efficiently managed and organised case-related data and documentation.
Prepared drafts of legal documents & contracts.
Participated in client consultations and legal document preparation.

EDUCATION
University of Glasgow | United Kingdom
LLB Common Law & Business and Management

National University of Kyiv-Mohyla Academy | Ukraine
Bachelor of Law

SKILLS
Advanced English (IELTS C1) Regulatory Compliance Cross-Functional Communication
Legal Research & Policy Drafting Process Optimisation Knowledge Base & SOP Development
GDPR & Data Privacy Workflow Automation Data & Document Management