Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19633158/?puid=53498

Досвід роботи

Sales manager

з 01.2026 по 08.2026 (8 місяців)
S’BridgeCore Global, Remote (Recruiting and HR)

* Managed the full sales process from lead generation and prospecting to conversion and follow-up.
* Identified and contacted potential clients through cold calls, email, LinkedIn, and other channels.
* Built and maintained relationships with clients and hiring managers.
* Assessed client recruitment needs and recommended suitable staffing solutions.
* Prepared and presented recruitment service proposals and negotiated terms with clients.
* Maintained accurate client and lead records using CRM systems.
* Followed up with prospects and existing clients to increase conversions and repeat business.
* Collaborated with recruiters to ensure client vacancies were properly understood and filled.
* Monitored sales KPIs, conversion rates, and monthly targets.
* Resolved client concerns and maintained a high level of customer satisfaction.

Customer support representative

з 12.2023 по 08.2026 (2 роки 9 місяців)
Access Bank Plc, Remote (Finance, banking, and insurance)

Delivered exceptional customer service by responding to customer enquiries, complaints and account-related requests. Assisted customers with digital banking onboarding including mobile banking and internet banking registration. Issued, activated and replaced ATM cards while ensuring compliance with banking procedures. Utilized Microsoft Dynamics CRM to document customer interactions, update account information and monitor service requests. Maintained accurate customer documentation while ensuring confidentiality of sensitive financial information. Educated customers on banking products and digital self-service channels, improving digital adoption. Collaborated with operations teams to resolve customer issues promptly while meeting branch service standards. Consistently managed high daily customer volumes while maintaining excellent service quality and professionalism.

English tutor

з 11.2022 по 11.2023 (1 рік)
Dekadmo Private School, Remote (Education and science)

Prepared and delivered engaging classroom lessons.
Maintained student records and academic documentation.
Communicated regularly with parents regarding student progress.
Assisted with school administrative duties and classroom management.
Fostered a positive learning environment through effective communication and organization.

Administrative associate

з 01.2019 по 12.2019 (1 рік)
NAPIMS, Remote (Government organizations)

Provided administrative support across multiple office functions. Managed document filing, record keeping and correspondence. Assisted with front desk operations and visitor management. Supported offshore training documentation and office coordination. Maintained accurate records to support departmental operations

Освіта

Auchi Polyechnic, Auchi

Surveying and Geoinformatics, Zaporizhzhia
Вища, з 2016 по 2022 (6 років)

De-Kadmo Private School

Zaporizhzhia
Середня, з 2009 по 2015 (6 років)

Додаткова освіта та сертифікати

Alx AICE

2025, 3 months

S'BridgeCore Global International Remote Job Training

2026, 6 weeks

Знання і навички

• Teamwork
• MS Office
• Desk research
• Customer orientation
• Work with clients
• Effective communication
• Ability to work in multitasking mode
• Responsibility
• Organizational skills
• Confidence
• Conflict resolution
• Understandability
• AI literacy
• Writing prompts for ChatGPT
• User ChatGPT
• Attentiveness
• Honesty
• Communicability
• Adaptability
• Management of CRM
• Receiving incoming calls
• Microsoft Dynamics CRM
• Active listening
• Documentation management
• Organizedness
• Discipline
• KPI Management
• Handling objections
• Initiative
• Notion

Знання мов

Англійська — вільно

Рекомендації

Bisola Ehi Ogoluwa

Bisola Ehi Ogoluwa

CEO, S'BridgeCore Global

Додаткова інформація

Strong communication and interpersonal skills, with experience in customer service, administrative support, digital banking, and remote work environments. Proficient in Microsoft Office, Google Workspace, CRM systems, internet research, and AI-powered productivity tools. Quick to learn new software and adapt to new working environments. Detail-oriented, organized, reliable, and comfortable working independently or as part of a team. Fluent in English.