Kateryna

Kateryna Ilchenko
Junior Project Manager

PROFILE

Detail-oriented and highly organized professional with

INFO

5 years of Customer Support experience in an
international IT company.

Residence: Kharkiv Region, Ukraine


Additionally, I have a background in UX research and
Telephone: [відкрити контакти](див. вище в блоці «контактна інформація»)

project-based work, where I gained experience in
requirements gathering, project documentation,
email: [відкрити контакти](див. вище в блоці «контактна інформація») stakeholder communication and cross-functional
collaboration.

Comfortable working with multiple priorities and large
LANGUAGES

volumes of information. Seeking to build a long-term
career in project management within a fast-paced
English: B2

international environment.

Spanish: B1


Customer Support EXPERIENCE

Ukrainian: Native
• Coordinated communication between clients and
internal teams.

TOOLS

• Tracked customer issues and ensured timely follow-
Jira

ups until resolution.

Confluence

• Maintained accurate documentation and updated
internal knowledge bases.

Trello

• Collaborated with developers and Product Managers
Google Workspace (Docs, Sheets, Drive)

to clarify requirements and resolve technical issues.

Gmail

• Prioritized multiple tasks while working in a fast-paced
international environment.

Slack

• Prepared reports and communicated project updates
Miro

to relevant stakeholders.

Figma

• Worked closely with cross-functional teams to improve
customer experience.
AI tools

UX Research and design projects EXPERIENCE

• Conducted user interviews and competitor research

• Gathered and analyzed user requirements

• Created user flows and information architecture

• Prepared project documentation

• Collaborated on UX solutions

• Worked with Figma

• Participated in project planning and discussions

SKILLS

Task planning and prioritization

Project progress monitoring

Cross-functional communication

Stakeholder communication

Risk and issue identification

Workflow organization

Documentation and reporting

Requirements gathering

Multi-tasking and time management

Data and information management

Google Workspace

AI Tools for research, documentation

Agile / Scrum fundamentals

Jira, Confluence, Trello, Figma, Slack

SDLC fundamentals

Problem solving

Attention to detail

Fast learner