Ikput

BUTT IKPUT MOSES
Akwa Ibom State, Nigeria | 0810 422 8952 | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL PROFILE
Results-driven and highly adaptable professional with 3 years of combined experience across dispatch operations,
customer service, and remote administrative support. Experienced in coordinating time-sensitive activities,
communicating with customers and operational teams, tracking assignments, resolving service issues, and
maintaining accurate records. Recognized for reliability, strong communication, attention to detail, and the ability to
remain organized in fast-paced environments. Seeking to contribute these strengths to Nigerian Bottling Company
(NBC) in a BD/Reliever capacity while developing a long-term career within a structured and performance-driven
organization.

CORE COMPETENCIES
Operations & Customer & Business Professional Skills Digital Skills
Coordination Support

Dispatch & Logistics Customer Service Problem Solving Microsoft Office
Coordination Customer Relationship Team Collaboration Google Workspace
Task Monitoring Management Time Management Online Communication
Order & Assignment Complaint Resolution Attention to Detail Platforms
Tracking Client Communication Adaptability Digital Record Management
Operational Follow-up

PROFESSIONAL EXPERIENCE
DISPATCHER
Vikings Company — Ukraine | 2 Years

• Coordinated day-to-day dispatch activities, ensuring assignments were properly communicated, monitored, and
followed through.

• Maintained regular communication with drivers, customers, and operational contacts to support smooth service
delivery.

• Monitored assignment progress and provided timely updates where required.

• Managed multiple time-sensitive tasks while maintaining accuracy and attention to detail.

• Responded promptly to customer inquiries and dispatch-related concerns.

• Investigated operational issues and communicated with relevant parties to support timely resolution.

• Maintained accurate dispatch information, records, and status updates.

• Prioritized urgent tasks while ensuring routine responsibilities were completed efficiently.

• Worked collaboratively with team members to maintain consistent operational flow.

Key Value Delivered: Coordinated people, information, and time-sensitive activities while maintaining clear communication
and service continuity.

VIRTUAL ASSISTANT
Turo — USA | Remote | 1 Year

• Provided reliable remote administrative and customer-support assistance within a fast-paced digital environment.

• Responded professionally to customer questions, requests, and service-related concerns.

• Managed multiple requests while maintaining accurate information and timely follow-up.

• Communicated effectively with customers through digital channels.

• Assisted with administrative and operational tasks requiring organization, accuracy, and confidentiality.

Butt Ikput Moses — Curriculum Vitae Page 1

• Followed up on outstanding requests to help ensure issues were addressed promptly.

• Maintained professional customer relationships and contributed to a positive service experience.

• Worked independently while remaining accountable for assigned responsibilities and deadlines.

Key Value Delivered: Combined customer-service skills with strong organization and independent remote working ability to
support smooth day-to-day operations.

CUSTOMER SERVICE EXPERIENCE
• Understanding customer needs and responding appropriately.
• Handling questions and complaints professionally.
• Providing clear and accurate information.
• Following up until customer concerns are addressed.
• Maintaining patience and professionalism in challenging situations.
• Building positive relationships through effective communication.
• Managing multiple customer requests without losing attention to detail.

EDUCATION
SENIOR SECONDARY SCHOOL CERTIFICATE — SSCE
Nigeria

PROFESSIONAL STRENGTHS
Reliable: Takes responsibility for assigned tasks and follows through.
Customer-focused: Values professionalism, responsiveness, and positive customer relationships.
Adaptable: Comfortable learning new systems, procedures, and responsibilities.
Organized: Able to coordinate multiple priorities and maintain accurate information.
Team-oriented: Communicates effectively and works cooperatively with colleagues and operational teams.
Resilient: Able to remain focused and professional when working under pressure.

CAREER OBJECTIVE
To build a long-term career with a reputable organization where I can apply my experience in dispatch operations,
customer service, coordination, and administrative support while developing new professional skills and contributing
meaningfully to organizational goals.

REFERENCES
Available upon request.

Butt Ikput Moses — Curriculum Vitae Page 2