Ikput

BUTT IKPUT MOSES
Newark, New Jersey | [відкрити контакти](див. вище в блоці «контактна інформація») | 08104228952
CUSTOMER SUPPORT • JUNIOR SUPPORT • DISPATCH & LOGISTICS • VIRTUAL ASSISTANCE

PROFESSIONAL SUMMARY

Adaptable operations and customer-support professional with 3 years of combined experience in dispatch coordination, remote
administrative assistance, and customer service. Experienced in tracking assignments, communicating with customers and operational
teams, maintaining accurate records, and following up on service issues. Organized, dependable, and comfortable managing multiple
priorities in fast-paced remote and operations-focused environments.

TARGET ROLES

Customer Support Representative • Junior Support Specialist • Customer Service Associate • Technical Support Assistant (Entry-Level) •
Logistics Dispatcher • Truck Dispatch Assistant • Load Board Coordinator • Operations Support Assistant • Virtual Assistant • Remote
Administrative Assistant

CORE SKILLS
• Customer support and client • Dispatch and logistics coordination • Load and shipment status follow-up
communication
• Task, order, and assignment tracking • Issue escalation and complaint handling • Recordkeeping and data entry
• Email and chat support • Time management and prioritization • Remote administrative support
• Team collaboration and problem-solving • Microsoft Office and Google Workspace • Confidential information handling

TECHNICAL TOOLS & SYSTEMS

Dispatch & logistics: Dispatch management software, load boards, shipment/vehicle tracking systems, assignment status updates, and
digital dispatch records (include specific platforms only if you have used them).
Customer support: Email and chat support tools, ticketing/help-desk systems, customer relationship management (CRM) platforms, and
issue escalation workflows.
Productivity: Microsoft Office, Google Workspace, spreadsheets, calendars, shared documents, and online collaboration tools.

PROFESSIONAL EXPERIENCE
DISPATCHER | Vikings Company — Ukraine | 2 years
• Coordinated daily dispatch activities and communicated assignments to support timely completion.
• Maintained contact with drivers, customers, and operations contacts to share updates and address dispatch questions.
• Tracked assignment progress, followed up on delays or outstanding tasks, and maintained accurate status records.
• Managed time-sensitive requests, helped investigate operational issues, and escalated concerns when needed.
• Prioritized competing tasks and worked with team members to keep day-to-day operations organized.
VIRTUAL ASSISTANT | Turo — United States (Remote) | 1 year
• Provided remote administrative and customer-support assistance in a digital work environment.
• Responded professionally to customer questions and service concerns through online communication channels.
• Organized requests, updated information, and followed up on open issues to support resolution.
• Handled day-to-day administrative tasks requiring accuracy, organization, discretion, and independent work.

EDUCATION

Secondary School Certificate (SSCE) — international secondary-school credential

PROFESSIONAL STRENGTHS

Reliable follow-through • Clear communication • Customer-focused service • Adaptability • Attention to detail • Organization • Teamwork •
Calm under pressure
Note: Add specific dispatch platforms, load boards, CRM systems, and help-desk tools only if you can confidently discuss your experience with
them in an interview.

BUTT IKPUT MOSES | RESUME