Chijioke

CHIJIOKE DONALD UHOH
Katowice, Poland | [відкрити контакти](див. вище в блоці «контактна інформація») | WhatsApp: [відкрити контакти](див. вище в блоці «контактна інформація»)
PROFESSIONAL SUMMARY
Customer Operations & Client Relations Specialist with a strong background in managing complex inquiries, cross-border logistics, and database management. Accomplished in guiding high-touch client communications, resolving service requests efficiently, and conducting systematic post-resolution quality checks. Demonstrates exceptional operational accountability, rapid adaptability to digital collaboration tools, and a consistent record of driving organizational growth and customer satisfaction.
CORE COMPETENCIES & TECHNICAL SKILLS
Customer Engagement:
International Client Relations, Omnichannel Communication, Active Listening, Consultation
Operations & CRM:
Client Database Management, Quality Tracking, Resolution Optimization, Administrative Workflows
Technical & Tools:
Microsoft Collaboration Tools, Advanced MS Excel, Workflow Automation, Remote Management
Infrastructure:
Dedicated Uninterrupted Power Supply (UPS), High-Speed Fiber Network Connection
PROFESSIONAL EXPERIENCE
Project Manager — Tikvah Digital Platform — Poland
May 2025 – Present
• Oversee remote operational workflows and delivery schedules across distributed teams using database management tools.
• Act as primary point of contact for external communication channels, addressing inquiries promptly to ensure high satisfaction.
• Leverage modern enterprise tools to maintain clear transparency and continuous alignment across internal operations.
Marketing & Client Engagement Manager — IEUEQUM GROUPS — Poland
Dec 2024 – June 2025
• Directed direct client communication channels for international accounts, upholding exceptional service quality standards.
• Maintained accurate record-keeping and customer profile updates within central database architectures.
• Gathered feedback and conducted regular follow-up workflows to support continuous service enhancement.
Logistics & Cross-Border Client Coordinator — Private Shipping & Relocation Services — Ukraine / EU
2022 – 2024
• Coordinated international transit solutions and property relocation for displaced individuals moving into Poland and EU regions during emergency conditions.
• Managed real-time customer response channels, addressing critical inquiries and providing regular status updates on door-to-door transit.
• Maintained precise inventory records and facilitated multi-party communication between clients and transport networks.
Sales & Marketing Manager — DGodseeker Telesat Services — Startup
2019 – 2021
• Spearheaded business development and account management strategies, generating substantial revenue growth and market outreach.
• Consulted with clients to evaluate needs, address product inquiries, and deliver tailored service options.
• Organized client registries and monitored performance indicators to strengthen long-term account retention.
Operations & Team Lead (Eagles Theatre) — PIWC — Katowice, Poland
2023 – Present
• Lead team scheduling, resource distribution, and operational planning to consistently meet event deadlines.
• Coordinate administrative workflows and multi-channel team updates to guarantee smooth project execution.
EDUCATION
Doctor of Medicine (MD) — Kyiv Medical University (Polish Campus)
March 2021 – Present
Key Focus: Clinical Communication, Critical Problem Solving, Data Systems, and Protocol Management.
CERTIFICATIONS & LANGUAGES
Certifications: Foundations of Project Management (Google) | Introduction to Marketing (Wharton Business School)
Languages: English (Native / Fluent) | Polish (Basic)