Yaroslav

Yaroslav Pavlenko, aged 36

Desired Position: Account Manager / Customer Success Manager / Sales
Manager (FinTech / IT / Consulting)
Location: Kyiv, Ukraine
Phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Professional Summary
Result-oriented professional with 6+ years of experience combining
high-volume B2C sales, IT retention management, and financial case
coordination. Proven track record of working exclusively with Tier-1 GEOs in
English. Skilled in managing the full client lifecycle: from initial consultation
and product presentation to long-term retention, upselling, and complex case
resolution. Strong expertise in FinTech, Blockchain, and Payment Systems.
Work Experience
Case Coordinator / Financial Consultant
Consulting Agency NDA | February 2023 – July 2026
● Managed full-cycle client cases from initial consultation and contract
signing to delivering final financial results.
● Developed tailored strategic solutions for high-value clients within the
financial department.
● Maintained 100% of business communication in English with clients
from Tier-1 regions.
● Key tools used: CRM systems, Payment Systems, internal financial
software.
Retention Manager
IT Company NDA | December 2021 – January 2023 (1 year)
● Provided end-to-end product support and account management to
maximize client lifetime value (LTV).
● Generated repeat sales, up-sales, and cross-sales through strategic product
positioning and relationship building.
● Decreased client churn rate by resolving technical and product-related
issues proactively.
● Conducted daily communication via IP telephony and CRM with Tier-1
GEO users.
● Key tools used: CRM, VoIP, Blockchain platforms.

B2C Sales Consultant
[PIX / Fashion Industry] | November 2019 – October 2021 (2 years)
● Conducted product presentations and initial consultations for warm and
cold leads.
● Successfully closed first-time sales and met monthly volume targets.
● Mastered persuasion techniques, objection handling, and needs analysis.
Key Skills & Core Competencies
● Sales & Account Management: B2C/B2B Sales, Retention
Management, Up-selling & Cross-selling, Contract Negotiation, Case
Management, Client Consulting.
● Tech & Tools: CRM Systems, IP Telephony (VoIP), Blockchain
Technology, 1C, Payment Systems (PSP).
● Target Markets: Tier-1 GEOs (USA, Canada, UK, Europe, Australia).
Languages
● English: B2–C1 (Fluent / Full professional proficiency)
● Ukrainian: Native
● Russian: Native