Особисті дані приховані

DAVYDENKO KHRYSTYNA
CAREER OBJECTIVE: To obtain a position as a KYC & Verification Specialist, utilizing my
analytical, organizational, and communication skills to ensure accurate and efficient
customer verification and compliance processes.

EDUCATION
T.H. Shevchenko National University “Chernihiv Colehium”
Faculty of Natural Sciences and Mathematics
Year of Graduation: 2025

PERSONAL INFORMATION PROFESSIONAL EXPERIENCE
20.08.2025 – 20.07.2026
Citizenship: Ukrainian “DIGITAL DYNAMICS”
Date of Birth: 18 November 2004 Position: Customer Support Specialist
Location: Chernihiv, Ukraine Key responsibilities:
• Provided customer support to international users in English and other languages, handling customer
and payment-related requests.
• Reviewed payment information, receipts, and statements, and performed document verification and
LANGUAGES validation with a strong focus on accuracy and compliance with internal procedures.
• Processed and maintained customer information in internal systems, ensuring data accuracy and
English — B2 completeness.
• Managed and resolved customer requests related to payments and account information, reviewing
Ukrainian — Native
relevant data and documentation when required.
• Used Jira, ClickUp, and SumSub for task management, internal communication, and workflow
coordination.

CONTACTS 06.05.2024 – 27.06.2025
“RISK”
Position: Online Support Operator
[відкрити контакти](див. вище в блоці «контактна інформація») Key responsibilities:
(Teams / Telegram / WhatsApp) • Provided customer support via chat, email, and messengers, primarily in Ukrainian.
[відкрити контакти](див. вище в блоці «контактна інформація») • Managed a high volume of requests while meeting KPIs, response-time targets, and quality
standards.
• Resolved customer issues, complaints, and feedback, coordinating with colleagues and other
departments when required.
• Followed internal procedures, schedules, and service standards while maintaining consistent
SKILLS performance.

• High attention to detail and accuracy in 06.03.2023 – 12.04.2024
document and data verification PRIVATE INDIVIDUAL
• Analytical thinking and strong problem- Position: Psychological Support Operator for International Users
solving skills Key responsibilities:
• Ability to work with sensitive and confidential • Provided online support to international users, primarily in English, via mails and phone.
information • Identified users’ needs and adapted communication to different situations and cultural
• Strong organizational skills and ability to meet backgrounds.
deadlines • Developed strong communication, active listening, and problem-solving skills while maintaining a
• Ability to work independently and manage calm and professional approach.
multiple tasks
• Fast learner with the ability to quickly adapt
to new processes and procedures
PROFILE
Experienced in customer support for international users, with practical experience in payment-related
requests, document verification, and handling customer and financial information. Detail-oriented and
COMPUTER SKILLS: Microsoft Office (Word, accurate when reviewing documents and data. Analytical, responsible, and well-organized, with strong
Excel), Jira, Confluence, ClickUp, Slack, Zendesk, communication and problem-solving skills. Quick to learn new systems and procedures and effective
SumSub, Asana, Back Office systems. in a fast-paced, multitasking environment.