Ihor

WORK EXPERIENCE

CUSTOMER SUPPORT MANAGER

NDA |January 2025 - April 2026

Provided customer support via chat, email, and ticketing systems,
ensuring fast and professional communication with users.
Assisted customers with account-related issues, technical problems,
and general service inquiries.
Investigated customer complaints and worked to resolve issues while
maintaining a high level of customer satisfaction.
Escalated complex cases to the appropriate departments when
necessary.
Maintained accurate records of customer interactions and resolutions

IHOR within CRM systems.
Followed internal procedures, service standards, and response time

HOLOVENKO requirements.
Collaborated with technical, financial, and risk-management teams to
resolve customer issues efficiently.
Identified recurring user problems and suggested improvements to
support workflows and customer experience.
Successfully managed multiple tasks simultaneously in a fast-paced
environment while maintaining strong attention to detail.
Ensured confidentiality and secure handling of customer information in
PERSONAL QUALITIES accordance with company policies.

I am goal-oriented, detail-focused, Administrator
and highly responsible in my work.
I learn quickly, adapt well to АТБ-Маркет | 2023 - 2024 рр.
changing environments, and
Supervised daily store operations, including opening and closing
consistently look for effective
procedures, cash handling, and inventory control.
solutions to non-standard technical
Coordinated staff activities and ensured compliance with customer
challenges.
I possess strong analytical service standards and company policies.
thinking, excellent self- Resolved customer complaints and handled conflict situations, returns,
organization skills, and the ability and refund requests professionally.
to work both independently and as Monitored stock levels, organized timely shelf replenishment, and
part of a team. Result-driven and participated in inventory audits and stocktaking processes.
proactive, I see complex Operated POS systems, store equipment, and internal inventory
challenges as opportunities to
management software.
improve my skills and contribute
Achievements:
real value to a project.
Promoted to Store Administrator after 3 months due to strong initiative,
reliability, and leadership skills.
Maintained stable and efficient store operations during peak hours and
unexpected situations.
Ensured effective teamwork and communication within a team of 10+
employees

EDUCATION
"ХАФК ПДАУ" Хорол, Полтавська обл.
MY CONTACT INFORMATION Bachelor's Degree | 2021 - 2025 рр.

Mobile phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email address :[відкрити контакти](див. вище в блоці «контактна інформація») MY INTERESTS
In my free time, I actively follow esports, particularly Counter-Strike2
This interest helps me develop strategic thinking, discipline, and the
ability to react quickly in dynamic situations.
I am also interested in football and regularly follow major football
events. Team sports have strengthened my teamwork,
communication, responsibility, and ability to work toward shared
goals.