Ольга

OLHA BAKULINA
Warsaw, Poland | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Detail-oriented and analytical 3rd-year Psychology student at Vizja University with multilingual fluency and 2 years
of professional tutoring experience. Demonstrates strong problem-solving capabilities, adaptability, and high
proficiency in Microsoft Excel and office systems. Adept at leveraging structured analytical thinking and
psychological insights to communicate effectively, handle complex tasks, and optimize processes. Seeking to
contribute effectively to fast-paced roles such as Call Center Specialist, Operations Specialist, or Administrative
Analyst.

LANGUAGES

Ukrainian – Native Russian – Native English – C1 (Advanced)

CORE COMPETENCIES & SKILLS

Technical & Software: Microsoft Office Suite (Advanced Excel, Word, PowerPoint), Data Entry, CRM Tools,
Virtual Collaboration Platforms (Zoom, MS Teams).

Analytical & Analytical Thinking, Problem Solving, Process Optimization, Data Handling &
Operations: Organization, Active Listening, Task Prioritization.

Interpersonal: Cross-Cultural Communication, Client Relationship Building, Conflict Resolution,
Adaptability under Pressure.

PROFESSIONAL EXPERIENCE

Private English Tutor | Warsaw, Poland October 2022 – Present

• Developed and executed tailored learning plans for private students, focusing on practical conversation,
vocabulary expansion, and grammar mastery.
• Applied an analytical framework to evaluate individual student performance, successfully pinpointing learning
bottlenecks and adjusting instructional strategies.
• Utilized MS Excel for tracking student progress, managing schedules, and maintaining administrative records.
• Maintained exceptional satisfaction rates through strong interpersonal communication, empathetic client
support, and structured goal-setting.

EDUCATION
Bachelor’s Degree in Psychology October 2024 – Present

Vizja University (University of Economics and Human Sciences in Warsaw) – 3rd Year
• Relevant Coursework: Quantitative & Qualitative Research Methods, Cognitive Psychology, Interpersonal
Communication, Social Psychology, Statistics.
• Key Focus: Practical application of behavioral analysis, data processing, logical reasoning, and effective
communication strategies in business and operational settings.
 ROLE SUITABILITY
• Customer Support & Call Center: Multilingual capabilities (Ukrainian, Russian, English C1, Polish B1) enable
seamless, professional assistance for international client bases.
• Operations & Administration: Strong analytical mindset paired with high Excel proficiency guarantees
accuracy in data management, reporting, and operational execution.

I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the
Personal Data Protection Act of 29.08.1997 (Journal of Laws No. 133 item 883) and GDPR guidelines.