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Ivan CV

Dashuk
About me Personal details
PROFESSIONAL SUMMARY Sonnenallee 24
Experienced customer service and 1220 Vienna
sales professional with a strong
background in customer Austria
communication, delivery
coordination, operational support, [відкрити контакти](див. вище в блоці «контактна інформація»)
and business development. Skilled
[відкрити контакти](див. вище в блоці «контактна інформація»)
in managing relationships with
customers, coordinating between 25/09/2004
departments, resolving complaints,
and ensuring efficient day-to-day
operations. Experienced in both
office-based and field-based roles Professional experience
within the Austrian market. Fluent in
German, English, Ukrainian, and Monolith Austria GmbH 05/2025 - 06/2026
Russian. Inside / Field Sales Representative
• Managed daily communication with customers regarding
orders, deliveries, and operational matters. • Coordinated
Skills delivery processes between customers, warehouse staff, and
drivers. • Handled customer inquiries, complaints, and claims.
Negotiation skills Organized and monitored order fulfillment and delivery
Communication schedules. • Maintained customer records and processed
Organizational skills administrative documentation. • Worked with CRM and internal
Time Management business systems to support daily operations. • Collaborated
problem solving skills closely with different
Complaint Handling Provided professional customer support via phone, email, and
Teamwork in-person meetings.
CRM-System Visited customers throughout Austria to maintain and develop
Transport and Delivery Coordination business relationships. • Identified and approached potential
Business Development new customers. • Conducted negotiations and presented
company services and solutions.
Supported customer retention and business development
activities. • Acted as a direct representative of the company in
Educational the field.
background

University of Vienna
2024 - Present
Law

VWU der Wiener Universitäten
2022 - 2024

Austrian Matura