Каролина

KAROLINA GABBO
DATA COLLECTOR / INTERVIEWER | ADMINISTRATIVE ASSISTANT
Odesa, Ukraine | Date of Birth: 22 March 1992 | Driving Licence: Category B (6 years)
Personal laptop available | Available for project-based assignments
PROFESSIONAL PROFILE
Organised, responsible, and highly communicative professional with more than 10 years of experience in administration, customer service, coordination, and day-to-day operational support. Experienced in working directly with people from different backgrounds, collecting and maintaining information, coordinating appointments and activities, preparing records and reports, and ensuring accurate and timely completion of administrative tasks. Strong ability to work independently, follow procedures and instructions, manage multiple tasks, and communicate effectively with colleagues and clients. Motivated to transition into the international humanitarian sector, with a strong interest in data collection, community engagement, field-based activities, and programme support.
KEY COMPETENCIES
• Data collection and information management
• Interview and communication skills
• Accurate data entry and record keeping
• Note-taking and documentation
• Administrative and operational support
• Scheduling and coordination
• Preparation of reports and working records
• Document management and filing
• Cash handling and financial documentation
• Invoice and payment processing
• Procurement and supplier coordination
• Stock and inventory management
• Database and information management
• Customer and stakeholder communication
• Teamwork and coordination
• Ability to follow procedures and instructions
• Independent work and self-organisation
• Attention to detail and accuracy
• Problem-solving and multitasking
• Working effectively in fast-paced environments
PROFESSIONAL EXPERIENCE
Administrator | Valentyna Shovkomud Massage Studio | Odesa, Ukraine | Summer 2025 – 2026
• Managed day-to-day administrative and operational activities of the studio.
• Coordinated appointments, schedules, and communication with clients.
• Collected and maintained client and service-related information in accordance with established procedures.
• Maintained accurate records and documentation; handled client information responsibly and confidentially.
• Managed cash payments and supported basic financial administration, including invoices and payment records.
• Coordinated procurement of required supplies, communicated with suppliers, and monitored stock levels.
• Responded to client enquiries and requests using clear and professional communication.
• Coordinated with colleagues to ensure smooth and timely delivery of services and resolved routine operational issues independently.
Administrator | FC Belyi Parus | Odesa, Ukraine | 2024 – 2025
• Provided administrative and operational support for daily fitness club activities.
• Communicated directly with clients, collected information related to requests, and provided accurate information.
• Managed schedules, appointments, and daily activity planning.
• Maintained accurate records and administrative documentation and prepared routine reports.
• Supported cash handling, inventory and stock monitoring, procurement, and supplier coordination.
• Worked independently while following established procedures and management instructions.
• Provided assistance to clients from different age groups and backgrounds and contributed to effective team coordination.
Administrator | EVA Store | Odesa, Ukraine | Spring – Winter 2021
• Supported day-to-day administrative and operational activities.
• Communicated with customers and collected information regarding requests and service needs.
• Supported cash handling and payment-related procedures.
• Assisted with inventory, stock management, receiving and organising merchandise.
• Supported procurement and coordination of supplies where required.
• Maintained accurate records and documentation and worked effectively in a fast-paced team environment.
Administrator | Restaurant “Glechyk” | Koblevo, Ukraine | 2018 – 2019
• Coordinated daily administrative and operational activities, including reservations and schedules.
• Communicated directly with customers, collected feedback and information, and addressed routine requests.
• Maintained records and documentation and prepared routine information for management.
• Supported cash handling, procurement, supplier coordination, and stock/inventory management.
• Coordinated with colleagues to ensure smooth service delivery in a high-pressure environment.
Administrator | Restaurant “Svecha” | Odesa, Ukraine | 2017 – 2018
• Provided administrative and customer-service support and coordinated daily activities and reservations.
• Communicated with customers and colleagues to ensure effective service delivery.
• Maintained records and documentation and supported cash handling and basic financial administration.
• Assisted with stock monitoring, procurement-related activities, and routine administrative reporting.
• Followed established procedures and management instructions.
Administrator | FC Vertikal | Odesa, Ukraine | 2012 – 2014
• Supported daily administrative operations and communicated directly with clients.
• Registered and maintained client information and administrative records.
• Coordinated schedules and appointments and assisted with cash handling and payment procedures.
• Supported inventory and supplies management and maintained organised documentation.
• Responded to client requests and resolved routine issues while managing assigned responsibilities independently.
VOLUNTEER EXPERIENCE
Volunteer activities | Odesa, Ukraine
Participated in volunteer activities supporting community members and people in need; communicated directly with people from different backgrounds; supported the organisation and coordination of volunteer activities; assisted with practical and administrative tasks; helped collect and record information and follow agreed instructions.
RELEVANT DATA COLLECTION & INTERVIEW SKILLS
• Experience communicating with people of different ages and social backgrounds through customer-facing and volunteer activities.
• Comfortable asking structured questions, clarifying responses, taking notes, and accurately recording information.
• Experience collecting, checking, organising, and maintaining information and records.
• Strong attention to detail when entering data and preparing documentation.
• Experience preparing routine reports and summaries for management.
• Confident use of Android smartphones and digital tools for communication and information management.
• Basic familiarity with online forms and electronic data collection; able to quickly learn KoboToolbox and other project-specific tools.
• Ability to follow sampling, interview, confidentiality, safety, and data-quality instructions.
• Comfortable working independently in the field while maintaining regular communication with a supervisor.
EDUCATION
Odesa I. I. Mechnikov National University
Institute of Mathematics, Economics and Mechanics (IMEM)
Faculty of Business Management
DIGITAL SKILLS
• Microsoft Windows
• Microsoft Word – document preparation, formatting and editing
• Microsoft Excel – data entry, tables, basic data management and calculations
• Microsoft Outlook – email and calendar management
• Google Drive, Google Docs and Google Sheets
• Microsoft Teams and Zoom
• Android smartphones and mobile applications
• Internet research and online information search
• Electronic document management and digital record keeping
• Personal laptop available for work
LANGUAGES
• Ukrainian – Native
• Russian – Fluent
• English – Upper-Intermediate
ADDITIONAL INFORMATION
• Category B driving licence with 6 years of driving experience.
• High level of self-organisation and responsibility.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work independently with limited supervision.
• Strong attention to detail, accuracy, and confidentiality.
• Ability to follow procedures, instructions, and professional standards.
• Flexible and adaptable to changing priorities and field conditions.
• Motivated to learn humanitarian principles, research methodology, and INGO procedures.
REFERENCES
Available upon request.