Hesham

Hesham Hafez
Cairo, Egypt | Remote

Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram: @Cap_H1

Arabic/English Speaking Sales Representative |
International Client Relations

Professional Summary
Customer service and hospitality professional with 8+ years of experience in guest relations
and customer support across Egypt, Ukraine, Qatar, and Canada. Multilingual in Arabic,
English, Russian, and Ukrainian with strong communication, problem-solving, and customer
satisfaction skills.

Languages
Arabic (Native) | English (Fluent) | Russian (Fluent) | Ukrainian (Basic)

Key Skills
● Customer Support & Guest Relations
● Complaint Resolution
● Multilingual Communication (AR / EN / RU / UKR)
● Problem Solving
● Active Listening
● Empathy
● CRM Systems
● Microsoft Office

Professional Experience
Immigration Interview Specialist | 2026–Present | Remote
March 2026 – Present

● Identify client needs, ask structured questions, and collect accurate information.
● Build trust during sensitive conversations and maintain confidentiality.
● Work with international clients primarily from the Middle East, Africa, and Asia.

Russian-Speaking Customer Support
Teleperformance – Temu
September 2025 – March 2026

● Support Russian-speaking customers via chat.
● Handled multiple inquiries in a fast-paced international environment.
● Maintained a professional and empathetic approach to customer service.
Kitchen Manager
Dockside Restaurant, Vancouver, Canada
February 2025 – July 2026

● Managed and coordinated a multicultural team, ensuring effective communication and
cooperation.
● Trained and supported team members and addressed operational issues quickly.

Guest Service Representative
Crowne Plaza Doha – The Business Park, Qatar
Oct 2024 – Jan 2025

Front Desk Agent
DoubleTree by Hilton Doha, Qatar
Apr 2024 – May 2024

Front Desk Associate
Waldorf Astoria Lusail Doha, Qatar
Jan 2023 – Jun 2023

Media Assistant
2022 FIFA World Cup, Doha
November 2022 – Dec 2022

● Assisted international visitors from different countries and cultural backgrounds.
● Worked as part of a large multicultural team in a high-volume environment.

Tour Guide
Pegasus, Sharm El Sheikh
March 2022 - Dec 2022

● Worked with international tourists in Arabic, English, and Russian.
● Recommended tours and services based on customer needs.
● Managed customer questions, requests, and unexpected situations.
● Coordinated with hotels, transportation providers, and local businesses.

Education
Master’s in Aircraft Maintenance Engineering
Kharkiv National Air Force University