Christopher

KENNETH UMEH
CLIENT MANAGER | ACCOUNT MANAGEMENT | CUSTOMER SUCCESS
[відкрити контакти](див. вище в блоці «контактна інформація») • Telegram: @Chris_3_5 • Nigeria • Remote / International

ACCOUNT MANAGEMENT
◆ Client Relationship Management
◆ Customer Success
◆ Client Onboarding
◆ Client Retention
◆ Account Support
◆ Needs Analysis
◆ Consultation
◆ Follow-up
COMMUNICATION
◆ Business Correspondence
◆ Phone Communication
◆ Email Management
◆ Professional English
◆ Active Listening
◆ Conflict Resolution
◆ Cross-team Communication
OPERATIONS
◆ CRM Management
◆ Task Coordination
◆ Documentation
◆ Reporting
◆ Time Management
◆ Multitasking
◆ Service Standards
TECHNICAL
◆ Windows / PC User
◆ Web Products
◆ Web Design Fundamentals
◆ Microsoft Office
◆ Google Workspace
◆ ChatGPT
◆ Remote Tools
EDUCATION
B.Eng. Civil Engineering
University of Nigeria, Nsukka
LANGUAGE
◆ English — Advanced / Business Communication

PROFESSIONAL PROFILE
Client-focused Account Manager with 2+ years of experience in customer relationship management, sales support, business communication and remote client operations. Experienced in communicating with international customers, understanding client needs, providing consultations, resolving issues, coordinating information between customers and internal teams, and maintaining long-term relationships. Strong PC user with familiarity with web products and design workflows. Organized, tolerant and service-oriented, with strong multitasking and time-management skills.
PROFESSIONAL EXPERIENCE
Client Manager / Customer Relationship Specialist | Remote / International Client Environment
• Managed day-to-day communication with clients through phone, email and business messaging channels.
• Built and maintained long-term customer relationships through proactive communication, timely follow-up and reliable service.
• Consulted clients about products and services, clarified requirements and provided clear next steps.
• Collected client requirements, documented important information and transferred tasks or requests to the appropriate internal department.
• Coordinated communication between customers and internal teams to ensure requests were understood and followed through.
• Handled customer concerns professionally, investigated issues and coordinated appropriate resolutions or escalations.
• Maintained accurate CRM records, interaction histories, follow-up tasks and account information.
• Managed multiple client requests simultaneously while prioritizing urgent matters and meeting deadlines.
• Supported customer retention and commercial opportunities by identifying additional needs and relevant solutions.
Customer Support & Sales Specialist | Remote
• Handled customer enquiries and provided professional assistance across phone and digital channels.
• Qualified customer needs, explained services, addressed objections and supported the sales process.
• Followed up with prospects and existing customers to maintain engagement and improve conversion and retention.
• Maintained a high standard of customer communication while working independently in a remote environment.
KEY COMPETENCIES
CLIENT SERVICE Client onboarding • Consultation • Account support • Retention • Complaint resolution • Service standards
BUSINESS COMMUNICATION Business correspondence • Professional email • Telephone communication • Clear written communication • Active listening
COORDINATION Cross-department communication • Requirement gathering • Task transfer • Follow-up • Deadline management
WORK MANAGEMENT Multitasking • Prioritization • Time management • Documentation • CRM updates • Remote collaboration
TECHNICAL & DIGITAL SKILLS
Windows / PC user • Microsoft Office • Excel • Google Workspace • CRM platforms • Email and business messaging • Web product workflows • Basic web design understanding • ChatGPT • Remote collaboration tools
PROFESSIONAL STRENGTHS
Flexible • Patient • Respectful • Reliable • Organized • Detail-oriented • Calm under pressure • Fast learner • Team-oriented • Customer-first