Владислава

SHYSHOLIK VLADYSLAVA
Results-driven marketing and operations professional with 3+ years of hands-on experience in
team leadership, and performance analytics. Currently working within the OBRIO company.
My background blends creative execution (campaigns, educational content, copywriting) with
data-driven management (KPI/OKR, Tableau, A/B thinking). I build things that work and teams
that grow.

WORK EXPERIENCE

OBRIO OCTOBER 2024 -
CONTACT Advisor Successful Manager CURRENT TIME
▸Support and coach a distributed team of 30+ colleagues across multiple
[відкрити контакти](див. вище в блоці «контактна інформація») international markets — varied in age, tenure, and background — involved end-to-
end from onboarding through ongoing performance development.
[відкрити контакти](див. вище в блоці «контактна інформація») Guide team members through their full onboarding journey, from first
orientation to independent performance; take part in interviews and test-task
Lutsk evaluation during hiring
Led the restructuring of the team's onboarding process to match team growth
Vladyslava Shysholik — redesigning communication flow and materials from the ground up
Own schedule management for the team: tracking, documentation, and
EDUCATION adherence reporting
Serve as the team's point of ownership for AI-usage compliance — identifying
Taras Shevchenko National and logging cases, building preventive measures, and fully automating the
tracking process, cutting incident rates by 96.7%
University of Kyiv Combine analytical and coaching skills: work with performance metrics while
communicating directly with team members to close skill gaps and hit targets
Ukrainian and English languages:
Achieved 104% of quarterly KPI target and 100% OKR completion in the most
translation and editing (2026) recent review period
Increased high-performing team member share to 124% of target and halved
→
team churn rate (0.2% 0.1%), Q1 2026
Collaborate cross-functionally with support, QA, onboarding, and education
Genesis leadership course
teams
(19 modules)
▸ Tools: Google Suite, Tableau, TeamTailor, PeopleForce, Airtable, Intercom,
ClaudeAI, Notion, Gemini, AppScripts.
Creative marketing Specialist FEBRUARY 2024-
Chat Manager / Shift Lead OCTOBER 2024
Course Try it on (OBRIO, 2026)
Delivered live-chat client consultations while maintaining high customer
satisfaction and team KPI targets
Adapted quickly to fast-changing processes and supported the internal CPM
LANGUAGES system

Ukrainian (Fluent)
2022-2024
English (B2+) Tutoring Experience (TurboZNO, Lolly Language School)
Designed and led educational content and lesson plans for diverse
age groups
Developed and launched a personal course with live webinars
Created learning materials and progress reporting for students and
parents
Launching and conducting your own mini-course on writing
motivation letters for university admission (implementation of the idea
from an advertising campaign to conducting webinars)