Дарина

Daryna Zahorodnia

Team Leader & English Teacher · Cambridge C2 Certified

Ukraine · [відкрити контакти](див. вище в блоці «контактна інформація») · [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE

Team Leader and English Teacher with a proven record of managing high-performing teams and delivering

structured English-language lessons. Currently leading a team of 30+ advisors at Obrio, with hands-on

experience in performance management, CRM systems, data analysis, and process improvement. Cambridge

C2 certified in English, with a background in Psychology and British-American Studies and prior experience

teaching English using TESOL methodology.

PROFESSIONAL EXPERIENCE

Advisor Success Manager

Obrio (Nebula – Spiritual Guidance App) | Remote Oct 2024 – Present

• Lead and manage a team of 30+ spiritual advisors, ensuring consistently high service quality, engagement, and

performance across the platform

• Conduct in-depth research and analyse performance trends to identify behavioural patterns and improve advisor

engagement, using CRM systems, Intercom, and Tableau

• Build and refine operational workflows to streamline scheduling, advisor communication, and cross-functional

coordination

• Develop clear written feedback and communication materials tailored to individual performance, delivered
through

regular one-on-one check-ins

• Coordinate onboarding programmes for new advisors, ensuring smooth integration and alignment with company
values

and quality standards

• Create educational materials and communication resources for advisor development and continual upskilling

• Contribute to recruitment processes including candidate screening and conducting interviews

• Work extensively with Google Workspace, Slack, and Notion; drive automation improvements across operational

processes
Supply Expert & Shift Lead

Obrio (Nebula – Spiritual Guidance App) | Remote 2023 – Oct 2024

• Managed client engagement, developing a strong understanding of customer needs and platform dynamics

• Progressed to Shift Lead, taking on coordination responsibilities and supporting team operations during key
working

hours

• Built communication and operational foundations that led to promotion into a full team management role

English Teacher

Study Less | Ukraine Aug 2022 – Jun 2023

• Delivered structured English lessons to students across multiple proficiency levels, creating content tailored to
individual

goals

• Designed lesson plans grounded in TESOL methodology, building student confidence and fluency

• Developed strong organisational, communication, and adaptive teaching skills applicable to coaching and content

development

EDUCATION & CERTIFICATIONS

Bachelor's Degree — Psychology & British-American Studies

Relevant coursework: British & American Literature, Cultural Studies, Psychology of Communication, Linguistics, Academic
Writing

Cambridge C2 Proficiency — English

TESOL Certificate — Teaching English to Speakers of Other Languages

200-Hour Yoga Teacher Training (YTT)

SKILLS & TOOLS

Writing & Research: Content Research, English Copywriting, Script Structuring, AI-Assisted Research

Leadership & Operations: Team Leadership, Process Improvement, KPI & Data Analysis, Onboarding & Training,

Recruitment

Tools: Grammarly, Google Workspace, Notion, ChatGPT, CRM Systems, Zendesk, Tableau, Slack

LANGUAGES
English — C2 Proficiency (Cambridge Certified)

Ukrainian — Native

Slovak — Intermediate

German — Currently learning

INTERESTS

Digital media · Psychology · Travelling · Yoga · Language learning