Особисті дані приховані

Edward R.

Summary

7+ years of project management / scrum-mastering experience in the software development industry. 10+ years of general PM experience. Presentation, interpersonal, verbal/written communication, and listening skills. Strong at relationship building, influencing, and customer collaboration.

Expertise

Management experience:
• Setting project processes
• Planning, task setting, tracking
• People Management (recruiting, team building motivation, talent development, team building)
• Jira, Redmine, Asana, Confluence, Slack, Teams

Back office experience:
• Documentation processing
• Business contacts both local and foreign
• MS Office, Google office
• Windows-based LAN system administration
• Hardware maintenance
• CRM support

Work Experience
Granum Laboratory Ltd (non-IT)
Nov 2023 – Now Project and Systems Engineer

Process Optimization and Standardization:
• Developed and implemented comprehensive job requirements, process instructions, and training plans for all positions, ensuring consistent operational efficiency and streamlined onboarding.
• Documented 80% of critical system maintenance procedures (ERP/CRMs, NAS backup, AD/RDP/File servers), significantly improving system reliability and knowledge transfer.
• Established and documented daily help-desk support communication procedures, streamlining issue resolution and enhancing employee satisfaction.
IT Infrastructure and Systems Management (Technical and Hardware Focus):
• Proactively assumed sysadmin responsibilities, reducing reliance on external IT support and ensuring timely issue resolution.
• Served as the primary point of contact for all stakeholders, including helpdesk support beneficiaries, department managers, upper management, and external IT partners.
• Led the development of job requirements for an internal IT department (90% complete), paving the way for a self-sufficient IT infrastructure.
• Conducted a comprehensive workstation inventory (70% complete) and equipment map diagram (50% complete), providing critical visibility into IT assets and demonstrating hardware familiarity.
• Successfully migrated 90% of personal workstations to Windows 10/11, enhancing security and compatibility.
• Completed inventory of Active Directory (AD) and VPN profiles, and initiated license/profile inventory for 1C, strengthening security and compliance.
• Provided daily support for peripherals, operating systems, application software, internal telephone network, and networking devices, ensuring seamless operations.
• Organized and documented surveillance system recovery, ensuring system reliability, and creating clear procedures.
Project Management, Knowledge Sharing, and Asset Discovery:
• Successfully managed multiple concurrent projects, including IT infrastructure upgrades, process documentation, and system maintenance, demonstrating strong organizational and execution skills.
• Organized and conducted internal training sessions on cybersecurity and digital literacy.
• Served as a central resource for company-related information on hardware, software assets, historical data, and operational procedures.
REW Consulting Services
Delivery Manager
July 2022 – Nov 2025
Part-Time
Feb 2022 – Jun 2023 Full-Time

Jul 2021 – Jan 2022 Project Manager

Responsibilities:
• Provided strategic support to upper management on change management, performance appraisal, and motivation communication improvements, fostering a positive and productive work environment.
• Supported the organization of online processes and communication platforms to enhance collaboration and efficiency between online and on-site employees across 3 time-zones.
• Collaborated with business departments to identify and implement solutions for performance improvement across technical, communicational, and managerial levels.
• Facilitated cross-departmental communication and problem-solving.
• Preparing quarterly SOW’s basing on the available budget, billing method (T&M, FF, DT), team composition, scope, etc.
• Making sure the project is delivered according to the plan. Managing risks, escalating/resolving deviations from delivery plan
• Supporting and participating in Release preparation/ deployment processes
• Adapting the teams to the client’s process requirements
• Supporting efficient communication inside, across, and outside 5 teams of REW/Client’s employees and about the same number of client’s teams
• Contributing to the process building as a part of REW/client management group
• Acting as a point of contact for stakeholders regarding project status or any other questions
• Acting as a Scrum Master and Project Manager when needed
• Backfilling, interviewing the candidates
• Managing 2-5 teams of 15-40 REW people altogether, resolving internal and external conflicts, motivating, team-building, holding performance appraisal, etc.

Details on the projects:
• Global provider of backbone network services
• 5 REW-only and mixed teams (Java BE, AQA, devops, architect, Angular FE)
• Communication across 5 time zones.
• Simultaneous Scrum development and Operations support, very aggressive release roadmap.

Responsibilities:
• Acting as a point of contact for stakeholders regarding project status or any other questions
• Making sure project is delivered according to the plan and escalating/resolving deviations from delivery plan
• Protecting team from unnecessary disturbance
• Acting as a Scrum Master and Project Manager
• Deciding on team composition and backfilling if necessary, interviewing the candidates

Details on the projects:
• Global provider of backbone network services
• Infrastructural application with focus on both ERP and CRM functionality
• Up to 3 projects at a time
• Teams of 3-8 people (Angular FE, Java BE, AQA, devops, architect)

P2H
Jun 2020 – Sep 2021
Project Manager

Responsibilities:
• Providing Project Management and Account Management services for the partners
• Normalizing processes for the troublesome accounts, setting both internal and external communication culture
• Managing 4-8 projects per account
• Organizing 8-10 employees to cover the account’s projects load

Details on the projects:
• The projects support web-based application different in business domains: miscellaneous products’ marketing and sales, SEO-gathering and statistics analysis, career platform, back-office tools.
• CMS based stacks: WP, Magento + React.
• Full stack JS: React/Node.

Sphere Software
May 2019 – Apr 2020 Project Manager

Responsibilities:
• Serving as a PM and a SM for an international team of 9 people
• Boosting client’s transition to Scrum and Agile.
• Shaping cross-team communicational and procedural flows with the focus on efficiency, transparency, and adaptation.
• Communicating with 5+ teams through 4 time zones.

Details on the project:
• A global e-commerce marketplace connecting worldwide subscribers with local merchants by offering activities, travel, goods and services in 15+ countries.
• FE stack: Preact Redux, node.js (express). BE stack: Java 8, Dropwizard, PostgreSQL, MySQL, Redis, Apache ActiveMQ, Junit4, Mockito.

Aimprosoft
Oct 2016 – May 2019 Project Manager

Responsibilities:
• Delivering projects based on Scrum methodology (creating user stories, holding scrum meetings, sprint planning, retrospectives, etc.);
• 3-4 projects at a time, managing teams from 2 to 8 members on each project;
• Communicating with clients from the USA and the Netherlands;
• Serving the projects with a wide range of technologies (Java, web, iOS, etc.).

Details on the projects:
• Project Manager for a DMS customization project. Agile/Scrum approach. Hands-on responsibilities include but are not limited to: user stories and cases, estimates, defining and updating requirements, customer-centered delivery: product demos, on-the-go requirement refining.
• Project manager/Scrum Master for web/iOS/PHP 6-member team. The project peculiarities: application performance efficiency, code handover, constant specification updates.
• Scrum Master for Chat Communication tool development project. 8-team members. Target environments: Web, desktop (Windows, Linux), mobile (iOS, Android). Full lifecycle development project with a strong focus on transparent communication and incremental functionality delivery.

TechStack Solutions
Sep 2016 – Dec 2016
Project Manager

Responsibilities:
• Managing 2-5 projects at a time using agile approaches (Kanban, Scrum);
• Creating and processing project documentation (contracts, specifications, reports, etc.);
• Establishing corporate project management, communication, accounting processes and procedures;
• Communicating with clients in Europe;
• Managing the project with the team of 8 employees.

NDA E-commerce start-up business analysis (non-IT)
Feb 2016 – May 2016
Project Manager

Responsibilities:
• Analyzing project feasibility
• Setting processes and procedures

LumoSpark
Sep 2015 – Oct 2015 Project Manager

Responsibilities:
• Managing web-development projects, 2-4 at a time;
• Communicating with the clients from Europe and the USA;
• Business requirements analysis
• Coordinating Development and SEO Teams' efforts;
• Communication with QA Team;
• Basic UI testing;
• Corporate Development Process development.

Namecheap
Feb 2011- Sep 2015 Training Manager/ Customer Service Trainer

Department management responsibilities:
• Managing the team of 25 employees;
• Determining and applying tactics and operation;
• Staff recruiting, training and development;
• Staff development and motivation;

Training function management responsibilities:
• Identifying corporate training needs based on projected production
processes, changes, and other factors;
• Designing training programs to facilitate meeting organizational goals and individual employees’ professional needs;
• Organizing training manuals, multimedia visual aids, and other educational materials.
• Developing testing and evaluation procedures;
• Evaluating instructor performance and the effectiveness of training programs, providing recommendations for improvement;
• Creating and delivering Customer Service and SME training programs

TEAM International
Jul 2008 – Jun 2010 Training Manager / Trainer

Jul 2007 – Jun 2010 Recruiting Trainer

Nov 2006 – Nov 2007 Recruiting Team Lead

Apr 2006 – Nov 2006
IT Recruiter

Responsibilities:
• Managing the team of 5 employees.
• Setting departments goals, tracking and reporting on them;
• Planning training activities, coordinating them with stakeholders;
• Provided timely and accurate reporting required by corporate policies/procedures;
• Preparing corporate Training function for CMMI Level-3 certification.

• Creating/Delivering Recruiting Basics, IT Overview, Customer Care training programs;
• Setting up working environment for newly hired recruiters.

• Coordinated the Team of 2-4 Recruiters;
• Performing quality assurance on all submittals before sending to client;
• Monitoring team’s performance to goals.

• Recruiting for clients throughout the USA assisting in their staffing needs in IT (Platforms, Networking, Application- Database Developers and Administrators, Managers, Salespeople), as well as in other industries;
• Utilized creative methods to recruit hard-to-find candidates (Social networking, Referral network, etc.).

Self-Development

“CS-Agile Scrum Master” online course (“Certs-School”, 2020)
“CS-Agile Scrum Foundation” online course (“Certs-School”, 2019)
“Project Manager” course (“Source-IT”, 2016)
“PHP Programming” course (“Source-IT”, 2016)

Education
Kharkiv Karazina State University
Foreign Languages dept.
Diploma in English language philology