Лілія

Liliia Lutsyshyn
HR Manager
Kyiv, Sheschenkivskyi District
[відкрити контакти](див. вище в блоці «контактна інформація»), Telegram: lils_choice
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
I am a highly communicative and detail-oriented professional, focused on achieving strong results. I am
not afraid to take on new challenges and always approach tasks with full engagement. I enjoy dynamic
environments and opportunities to gain new experience. Thanks to my diverse background, I am able to
synthesize knowledge from different fields to create effective solutions. Psychology is one of my key
interests, which helps me better understand human needs and build empathetic, productive interactions.
I believe that successful cooperation starts with shared professional values.

SKILLS
●Languages: English – В2, Polish – A2
●Confident PC user (Windows, macOS, Google Workspace, job platforms, ITFin and If.team systems)
●Strong organizational skills (group leader throughout all years of study)
●High attention to detail and responsibility
●Results-oriented with strong deadline management
●Quality assurance and continuous improvement mindset
●Ability to work with repetitive tasks
●Stress resistance and experience working under high workload
●Teamwork and collaboration
●Continuous learning and self-development

EXPERIENCE

HR Manager, Panem Digital Agency, Lviv (remote)
November 2023 - August 2026

●Led HR for ~100 employees, owning the full employee lifecycle from hiring to offboarding.
●Managed end-to-end recruitment and successfully hired 42 specialists across key roles.
●Monitored HR metrics and HR service quality, achieving almost 100% positive feedback from employees.
●Implemented HR policies, the Employee Handbook and internal documentation.
●Collaborated with managers on team development, organizational changes and people-related decisions.
●Launched and coordinated performance reviews, regular 1:1s and employee development initiatives.
●Drived employee engagement initiatives, corporate events, and training programs.

Operations Administrator, LLC “BISAT GROUP”, Lviv
September 2022 - October 2023

●Structured and optimized office and operational processes, enabling colleagues to work ~30% faster
with fewer errors.
●Managed contracts, website content and e-commerce order processing, ensuring timely and accurate
fulfillment.
●Coordinated logistics, inventory and warehouse operations, maintaining smooth supply chain and stock
availability.
●Set up email marketing automation via eSputnik.
●Briefed & collaborated with designers to create packing designs.

Customer Quality Service Specialist, Meest Ukraine, Lviv
October 2020 - March 2022
●Handled 100+ daily customer requests and inquiries via ERP systems, ensuring prompt and accurate
issue resolution.
●Maintained high service standards and effective communication in a fast-paced environment,
contributing to customer satisfaction and operational efficiency.
●Collaborated with cross-functional teams to process orders, resolve complex cases, and maintain smooth
daily workflows.

Sales consultant / Store administrator, Local clothes store, Lviv
October 2016 - August 2020
●Provided customer consultations and sales.
●Managed store operations.
●Maintained orderly processes, for which I was recognized in an internal company competition.

EDUCATION

LVIV INSTITUTE OF ECONOMICS AND TOURISM
Master’s Degree with Honors in Hotel and restaurant business
September 2013 - January 2019